1. chubcuban's Avatar
    I have a note 5 64 gig. I started with a 32 first and gifs would open on that phone. I got the 64 and they stopped. My buddy has a 64 with tmobile (I'm verizon) and the very same message containing the gif opened for him. Any ideas why it won't open for me?
    09-08-2015 10:13 AM
  2. SpookDroid's Avatar
    If the GIF is being sent via MMS, are you sure your settings are to download the image automatically? If not and you try to download it, do you get any error messages? Or what do you see?
    09-08-2015 11:18 AM
  3. chubcuban's Avatar
    Just a still picture. My settings are all switched to on as far as the mms. Same text sent to me and my buddy. Same phone it plays on his mine it's a still shot
    09-08-2015 12:10 PM
  4. SpookDroid's Avatar
    Are you both using the stock messaging app? What happens if you use a 3rd party app like Hangouts or ChompSMS for messaging? Does it still show as still?

    If you try to download the picture and then open in Chrome or the stock browser, does it show the animation?
    09-08-2015 03:46 PM
  5. chubcuban's Avatar
    I tried using google messages and verizon messages. He was getting it on his stock message app. Mine it would not open. Is it a carrier thing maybe?
    09-10-2015 07:11 PM
  6. SpookDroid's Avatar
    Might be... I'm also on TMobile, and have had no trouble watching GIFs when sent to me.
    09-11-2015 11:43 AM

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