02-25-2016 12:45 PM
30 12
  1. elieseif10's Avatar
    if i don't have internet on my note 5 what can i do for reset my phone if it's locked
    11-04-2015 08:14 AM
  2. xaain ubey's Avatar
    I forgot the backup password on my Note 5, how can I reset it?
    02-13-2016 02:29 AM
  3. maMi1231's Avatar
    I think I figured out how you are able to change your backup password for the Note 5. If you go under lock and security under setting. You'll see at the bottom where it says security. Since you were using your fingerprint go ahead click on fingerprint. After you've scanned in with your fingerprint on the next window you'll see the option to change your backup password. Don't forget to write your new password this time =)
    02-23-2016 05:18 PM
  4. Efrenemr's Avatar
    I bought thru ebay a Note 5 with a broken lcd, I changed the lcd and it was user locked, I thought a factory reset will fix the problem now I'm stuck on the welcome screen after the factory reset, the technician is telling me that is locked and the "kill switch" is activated, I don't have a way to locate the original owner to get the password, even if I'm able to find him I doubt he would give me his password.
    What can I do to use the phone?
    02-25-2016 12:26 PM
  5. Almeuit's Avatar
    For anyone who lands here and needs help resetting their PW please see the post below.


    Thanks .
    Laura Knotek likes this.
    02-25-2016 12:45 PM
30 12

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