08-16-2016 09:35 PM
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  1. MDMcAtee's Avatar
    So I received a message from AT&T this morning to call them. I called the number and as soon as the technician answered I told her I was calling from my phone and the call may drop. So we went through the usual sim card, master reset, etc. and about 4 min into call it dropped. She called me back and I now have a new phone on the way. I paid for expedited shipping so hopefully my problem will be resolved by Wednesday.

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    Good. Hopefully all will be well.

    Posted from my AT&T 64 gig black Galaxy Note 5
    rgriffin25 likes this.
    09-14-2015 02:01 PM
  2. FifthElement's Avatar
    So how do you explain how bad the S6 does in signal performance?
    09-15-2015 01:55 AM
  3. MDMcAtee's Avatar
    So how do you explain how bad the S6 does in signal performance?
    If you are talking to me, I had no issues with my s6 nor does my son.

    Posted from my AT&T 64 gig black Galaxy Note 5
    09-15-2015 02:17 AM
  4. rgriffin25's Avatar
    So how do you explain how bad the S6 does in signal performance?
    I don't bother myself with what online reviews say about a product. The phone I am receiving a replacement for is the first Samsung product I've owned that has had any issues with the radio.
    I've personally had 5 Samsung phones and all worked great until the Note 5. My wife had an S4 Active and now the S6 and she has not complained to me once about signal.
    The Note 5 is defective and I'll be receiving a new one later today. I'll be sure to report on its reception.

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    09-15-2015 07:56 AM
  5. rgriffin25's Avatar
    New phone in hand. Using LTE data to post and all seems fine. The real test will be calling my wife on the way home from work.

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    09-15-2015 04:14 PM
  6. calicocat2010's Avatar
    Keep us posted, OP.
    09-15-2015 06:29 PM
  7. RJMullins's Avatar
    This is not a Note issue, my family is having issues since AT&T started rolling out HD Voice in the Minneapolis area on Note 5, Note Edge, S6, and iPhone 6.

    Posted via the Android Central App
    09-15-2015 07:00 PM
  8. rgriffin25's Avatar
    Well apparently for me it was a phone issue. I've been using the new phone for close to 8 hours now and no problems what so ever. It had become so bad my phone was pretty much useless. Only way I was able to use the old phone was wifi for data and very quick conversations on the phone.

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    seventeenseconds and geekaren like this.
    09-15-2015 07:59 PM
  9. rgriffin25's Avatar
    Okay, I received the replacement phone Tuesday morning. I will have to admit I was impressed with the turn around once the technician approved the exchange over the phone Monday morning. The phone has worked flawlessly. I am so relieved the problem is now behind me. A few things I learned along the way that may help others in my predicament.
    If you don't have an At&t service dealer in your area you will have to resolve this over the phone. Unfortunately, I do not have a service dealer where I live. The only reason you may need to go to the At&t store would be to exchange your sim card. This is one of the steps I had to do when determining the problem. Best advice.. Call tech support, do not expect the retail store to be of any help in regard to service issues.
    All in all the problem was resolved and I now own a fully functional phone. Hopefully I won't have to go through this ordeal again. Thanks again for all the input!
    MB2 likes this.
    09-18-2015 02:38 PM
  10. tmp3150's Avatar
    Hello! I created an AC account just to reply to your post when I was scrolling through my news stand this morning. You are definitely not the only one with dropped calls and reception issues on the newer samsung devices with the AT&T network. I actually work in the android tech support department there and I've dealt with multiple users with the same issue. Sounds like we've done quite a bit of troubleshooting already with your device and even created a case for it, but I didn't read anywhere in your post if we had you disable the Enhanced 4G LTE services in your settings. AT&T is starting to roll out HD Voice in a lot of markets and a lot of people are having problems with it. It's essentially voice over LTE. I would try turning this setting off, I've had it resolve a lot of call quality issues. The setting is under your mobile networks setting right where you turn off your mobile data. Hope this helps!

    Posted via the Android Central App
    Does Pittsburgh PA have the HD voice? I can't find a map showing what areas have the HD voice.

    Thanks

    Posted via the Android Central App using the AT&T Note 5, 64GB
    09-19-2015 08:10 PM
  11. mashussein's Avatar
    Hello! I created an AC account just to reply to your post when I was scrolling through my news stand this morning. You are definitely not the only one with dropped calls and reception issues on the newer samsung devices with the AT&T network. I actually work in the android tech support department there and I've dealt with multiple users with the same issue. Sounds like we've done quite a bit of troubleshooting already with your device and even created a case for it, but I didn't read anywhere in your post if we had you disable the Enhanced 4G LTE services in your settings. AT&T is starting to roll out HD Voice in a lot of markets and a lot of people are having problems with it. It's essentially voice over LTE. I would try turning this setting off, I've had it resolve a lot of call quality issues. The setting is under your mobile networks setting right where you turn off your mobile data. Hope this helps!

    Posted via the Android Central App
    Thank you so much. I've tried that before but ended with EDGE network connection. Was hoping to at least get 4G without LTE. After working with ATT and the same steps the other consumer did, I contacted Samsung. They said they do not have any reports, however issues a ticket to mail the device back to check. I'm waiting to hear. Will update this post. Thank you again do very much!!!
    09-20-2015 05:11 AM
  12. vblok0910#WP's Avatar
    OMG, I am so glad i'm not alone with this issue. I would really like to share with you all my aggravations with at&t and samsung. I have been dealing with this issue about one month after buying my S6 on launch day. I have had 3, S6 replacements and they all do the same thing. I have poor signal strength where I work in a major city in CT.I have spent numerous hours on the phone with both samsung and at&t and they are almost no help. They both either will not admit or know there is a wide spread issue with this phone. I have gone though about every trouble shooting step there could be and nothing has fixed this issue with either 3 devices. Finally I complained so much that I talked with a regional manager ,who talked to his manager and got them to even swap me into a note 5. (that wasn't easy,by the way) I thought my problems were over, but sure enough the note 5 is doing the same exact thing. This is extremely annoying, I am ready to give up on samsung products, I have never had these issues before and i have owned every galaxy since the s3.
    10-03-2015 02:39 PM
  13. rgriffin25's Avatar
    OMG, I am so glad i'm not alone with this issue. I would really like to share with you all my aggravations with at&t and samsung. I have been dealing with this issue about one month after buying my S6 on launch day. I have had 3, S6 replacements and they all do the same thing. I have poor signal strength where I work in a major city in CT.I have spent numerous hours on the phone with both samsung and at&t and they are almost no help. They both either will not admit or know there is a wide spread issue with this phone. I have gone though about every trouble shooting step there could be and nothing has fixed this issue with either 3 devices. Finally I complained so much that I talked with a regional manager ,who talked to his manager and got them to even swap me into a note 5. (that wasn't easy,by the way) I thought my problems were over, but sure enough the note 5 is doing the same exact thing. This is extremely annoying, I am ready to give up on samsung products, I have never had these issues before and i have owned every galaxy since the s3.
    Sorry for your troubles. It is incredibly frustrating when your new device doesn't work as advertised. I have a question for you.. Have you tried operating the new phone while slowly adding your software one app at a time to see if there are any conflicts with software?

    An update on my status, my new note 5 has been working flawlessly. Hopefully you can find resolution soon.


    Sent from my SAMSUNG-SM-N920A using Tapatalk
    10-03-2015 02:45 PM
  14. Kelly Kearns's Avatar
    OMG, I am so glad i'm not alone with this issue. I would really like to share with you all my aggravations with at&t and samsung. I have been dealing with this issue about one month after buying my S6 on launch day. I have had 3, S6 replacements and they all do the same thing. I have poor signal strength where I work in a major city in CT.I have spent numerous hours on the phone with both samsung and at&t and they are almost no help. They both either will not admit or know there is a wide spread issue with this phone. I have gone though about every trouble shooting step there could be and nothing has fixed this issue with either 3 devices. Finally I complained so much that I talked with a regional manager ,who talked to his manager and got them to even swap me into a note 5. (that wasn't easy,by the way) I thought my problems were over, but sure enough the note 5 is doing the same exact thing. This is extremely annoying, I am ready to give up on samsung products, I have never had these issues before and i have owned every galaxy since the s3.
    It isn't Samsung products. I've had almost all the Samsung products on AT&T and now T-Mobile. My signal issues with AT&T were in expected areas or when there was a network issue.

    My S6 Edge was on TMO and my reception was great.

    My experience with AT&T is that it isn't easy to get them to look into a network issue. I worked for over a year with AT&T and that issue. Get a supervisor and tell them you want an ICU case opened and someone to contact you that is handling that case. With that many phones exchanged, and of with a new phone, shouldn't be an issue to get an ICU case opened.
    10-03-2015 02:48 PM
  15. vblok0910#WP's Avatar
    Thanks! But yes that was one the first things I did. I used the phone with no apps added with each replacement for a couple of days.
    10-05-2015 08:44 AM
  16. vblok0910#WP's Avatar
    It isn't Samsung products. I've had almost all the Samsung products on AT&T and now T-Mobile. My signal issues with AT&T were in expected areas or when there was a network issue.

    My S6 Edge was on TMO and my reception was great.

    My experience with AT&T is that it isn't easy to get them to look into a network issue. I worked for over a year with AT&T and that issue. Get a supervisor and tell them you want an ICU case opened and someone to contact you that is handling that case. With that many phones exchanged, and of with a new phone, shouldn't be an issue to get an ICU case opened.
    Thanks for the response, but I'm pretty sure they did an ICU. Do you mean a trouble ticket? That was done and it came back that it was the phone, not the network and their remedy was a replacement phone. ( if that makes any sense)
    10-05-2015 08:47 AM
  17. Kelly Kearns's Avatar
    Thanks for the response, but I'm pretty sure they did an ICU. Do you mean a trouble ticket? That was done and it came back that it was the phone, not the network and their remedy was a replacement phone. ( if that makes any sense)
    Yeah and they told me the same thing though about 15 phone exchanges until they finally got an engineer out to the area.

    No, an ICU case is different, it is called an ICU case.
    10-05-2015 09:03 AM
  18. vblok0910#WP's Avatar
    Thanks for the response, but I'm pretty sure they did an ICU. Do you mean a trouble ticket? That was done and it came back that it was the phone, not the network and their remedy was a replacement phone. ( if that makes any sense)
    Thanks, I will try that. I will keep you posted.
    10-05-2015 09:10 AM
  19. KBaby4209's Avatar
    I was having issues with my note 4 not getting calls. People would tell me they called but my phone never rang and I never had a missed call notification. I had my phone at sprint three times and still no fix. When I went back for the fourth time they swapped my phone out and since they had no note 4's in stock I got upgraded to a note 5. My phone worked fine over the weekend calls were coming through Monday I decided to log in to my Facebook messenger after I did that I did not receive calls again. So I cleared all data from that and stopped using it signing out and everything. I can't uninstall bc it's preloaded. Since then my calls are coming through again. My mom also had an issue not getting calls on her lg g3 on at&t she also has the messenger app downloaded. So if you ha s messenger and are not getting your calls DELETE it! It has solved my receiving calls issues and my mother's.

    Posted via the Android Central App
    10-07-2015 11:41 AM
  20. Corbino22's Avatar
    I am happy to hear I am not the only one having these terrible problems with their Samsung Note 5!!!

    I got my first Note 5 the day it came out here in Canada with Bell and it was amazing for 2 weeks before it COMPLETELY lost reception everywhere! it would get a text or two when I restarted it but that was it!!

    Then after 2 weeks I exchanged it for another brand new Note 5!! Which lasted me 3 weeks (past exchange period) until it started giving me SPOTTY reception!! As a Realtor this was killing me so bad!

    I am not told I have to send the phone in which they will likely replace and send to me but I have to go 2 weeks without a proper phone (which I live off of for my job lol)....is there any hope?!

    I see that a new phone seemed to work for at least one of you here...I was hoping to hear that there was something we could do ourself to fix the issue as it seems mysterious that after 2 weeks the phone doesn't work in ceratin areas anymore...I have tech line support troubleshooted for hours and it just doesn't make any sense other than a bad BATCH of Note 5's??

    Help ? Any ideas before I send it in again ?!
    10-15-2015 02:45 AM
  21. kajoey's Avatar
    Hello! I created an AC account just to reply to your post when I was scrolling through my news stand this morning. You are definitely not the only one with dropped calls and reception issues on the newer samsung devices with the AT&T network. I actually work in the android tech support department there and I've dealt with multiple users with the same issue. Sounds like we've done quite a bit of troubleshooting already with your device and even created a case for it, but I didn't read anywhere in your post if we had you disable the Enhanced 4G LTE services in your settings. AT&T is starting to roll out HD Voice in a lot of markets and a lot of people are having problems with it. It's essentially voice over LTE. I would try turning this setting off, I've had it resolve a lot of call quality issues. The setting is under your mobile networks setting right where you turn off your mobile data. Hope this helps!

    Posted via the Android Central App
    I was having the samenissues as the OP and disabling HD voice solved the problem. Thanks. But, what's going to happen when i want to enable HD voice?
    10-19-2015 04:37 PM
  22. Corbino22's Avatar
    So I have had the EXACT same issue as I stated above... On my second note 5 and also had this note 5 reset at repair place... Now Samsung is saying I need to take it in for repair 2 more times before they will replace... How is your replacement holding up??
    10-23-2015 05:06 AM
  23. Kelly Kearns's Avatar
    I would like to see some screenshots that include the phone signal with people having the issue.

    The Note 5 isn't having a reception problem at all. A low signal, a network issue.. Yeah, maybe, not a Note 5 issue though.
    10-23-2015 06:48 AM
  24. Kelly Kearns's Avatar
    LTE is also a funny thing. If a tower close to you doesn't have LTE, a 3 G phone will get great signal but the LTE phone will skip over that close tower and go to a weaker LTE signal further away.
    10-23-2015 06:50 AM
  25. Piepuncher's Avatar
    I'm on my second note 5 due to antenna issues. I could not get reception in Dallas or fort worth. Always had one bar and would only get full if I was directly next to a tower. It sacked trying to use the Internet and was not able to, while friends around me had no issues. I previously had an HTC one m9 and while in my living room, got 4 bars. With my first note, I only got one bar.
    My current note 5 is fine as of now and I hope it stays that way.
    I do believe there's a few out there with issues. My first note also came out of the box with the suit pen clicker broken off. There's definitely some with issues
    10-23-2015 08:58 AM
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