08-16-2016 09:35 PM
86 ... 234
  1. FreeisBetter's Avatar
    I've had it. Just took my Note 5 back to the store yesterday and got a free basic Samsung smartphone, Core Prime. I need to use my phone for business, and the dropped calls were ridiculous. I live in Denver, a major metropolitan area, and have Verizon, so the problem is not the carrier from what I can see. I am not paying that much money for a phone I can't use as a phone. I can use my tablet for everything else the Note can do, so I'm back to the free phones.
    06-04-2016 10:22 AM
  2. wdfrancis58's Avatar
    I don't think it's just AT&T phones. I'm on Sprint. I'm on my 4th phone and about to take this one back. All 4 phones had connection issues. My husband, who has a note 5 also, on Sprint, doesn't have these issues. He gets all of his text messages and his calls while I don't get all of them.

    Posted via the Android Central App
    06-05-2016 12:45 PM
  3. IndianapolisIN's Avatar
    I have an AT&T Galaxy Note 5, I loved all my Samsung phones. Always great phones. I have been having huge problems with this phone note5, after a few months. The rest of my family uses Iphone, they have no issues with service, always have 3,4+ bars for service. I can barely get 1 bar most of the time there are no bars.

    I get dropped phone calls and horrible data service now. Even when I was on the phone with ATT they had to call me back beciase my phone dropped, I could hear them but they said I was gargled or couldn't hear me. This is happening more and more and as much as I had to pay for this phone, I want it resolved ASAP.
    I went into the store yesterday and spent over an hour with a technician, working on my phone. He switched out my SIM card, nothing changed, it still stinks.
    ATT is sending me to a ATT device support store to see if they can fix it.

    I really hope this works, we pay too much for phones and service to get this kind of run around from ATT.
    06-29-2016 06:54 PM
  4. wdfrancis58's Avatar
    I took my phone into sprint. The tech there said they had a lot of people bringing their phones into the store complaining about lousy reception when it had been really good before. Said sprint is aware of it.

    Posted via the Android Central App
    07-04-2016 07:47 PM
  5. Soylent_Green's Avatar
    I took my phone into sprint. The tech there said they had a lot of people bringing their phones into the store complaining about lousy reception when it had been really good before. Said sprint us aware of it.

    Posted via the Android Central App
    I was talking to the CEO line people, they said they're unaware of any issues with the Note 5. But after two weeks I got them or replace my phone which I will have tomorrow and I'll be able to see if it is a hardware problem or not.
    07-04-2016 11:17 PM
  6. wdfrancis58's Avatar
    I'm on my 4th phone since January. I keep going in with it, they replace it, and it just happens again. I'm just really tired of this. My husband has the same problem.

    Posted via the Android Central App
    07-05-2016 12:44 AM
  7. Soylent_Green's Avatar
    No change with the replacement, just another dud...
    07-05-2016 05:33 PM
  8. Dianna Byrd Bryant's Avatar
    My AT&T is the same way. I have a tablet sitting right beside my note 5 and the tablet has 5 bars my note as 1 at the most. Horrible I have replaced SIM card and done everything with no luck. Any suggestions appreciated
    08-06-2016 05:49 PM
  9. Dianna Byrd Bryant's Avatar
    Did you get any help.
    08-06-2016 05:51 PM
  10. wdfrancis58's Avatar
    Mine is still acting up. It's not as bad, but still terrible. I keep the cache cleaned, and restart it a couple times a day. The last security update helped some. It got a little better after it. I restarted the phone after it updated.

    Posted via the Android Central App
    08-06-2016 05:55 PM
  11. Burke Hughes1's Avatar
    So I received a message from AT&T this morning to call them. I called the number and as soon as the technician answered I told her I was calling from my phone and the call may drop. So we went through the usual sim card, master reset, etc. and about 4 min into call it dropped. She called me back and I now have a new phone on the way. I paid for expedited shipping so hopefully my problem will be resolved by Wednesday.

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    I bought my SAMSUNG GALAXY NOTE 5 (GOLD) SM-N920A in February 2016. I have had EXACTLY the same reception issues as "rgriffin25". AT&T first sent me a repeater, for "in house" improved signal strength...however, the repeater interfered with my wifi router signal, hence I was forced to disconnect the repeater box. I have placed NUMEROUS calls to AT&T tech support & customer service. I've done the factory data reset several times, they reprovisioned my SIM card (which wiped out ALL my pictures & music, including all my customized settings), yet I still have the problem. I to now have a warrantee replacement NOTE 5 on its way from Samsung in 3 to 5 days ground. I have serious reservations that this will remedy the reception issues. After reading this thread and comparing the problems I have experienced with my NOTE 5, I highly doubt a new phone will fix the problem. I am now convinced this is an engineering flaw in the hardware...unless Samsung can find a software patch to fix this defective device, we may have to simple get an early upgrade, to the newer NOTE 7.
    08-16-2016 09:35 PM
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