1. Theresa Humphries's Avatar
    Anyone else having this issue when using the spen? This is my second phone with this same issue. I can't use this pen. It reboots after using it no more 5 minutes. The screen freezes and then it reboots.

    Posted via the Android Central App
    09-13-2015 01:45 AM
  2. jdhooghe's Avatar
    No, it is not normal. I very much suggest you take it back. If you're comfortable, you can use smart switch to reload the Note 5 software to see if it gets rid of this issue. I'm amazed that you got two in a row with the same issue. Keep us updated
    09-13-2015 04:34 AM
  3. anon(153966)'s Avatar
    For two in a row with the same issue, something tells me it's an app that is possibly causing this.

    I suggest reset to factory, use it for a day as is and see how the devices does. Then start installing apps, s l o w l y, monitoring the use of the Pen...
    09-13-2015 05:57 AM
  4. Theresa Humphries's Avatar
    Thank you. I will factory reset again and load no apps for a day

    Posted via the Android Central App
    09-13-2015 11:59 AM
  5. anon(153966)'s Avatar
    Thank you. I will factory reset again and load no apps for a day

    Posted via the Android Central App
    Brilliant, keep us posted...
    09-13-2015 01:50 PM
  6. JokeZony0u's Avatar
    Hey, just wondering if this ever resolved. I have the Sprint Note 5 and it does this too. Though it doesn't necessarily happen only when the S-Pen is out, just happens a lot more often.

    Did you find an app that the culprit or did the factory reset solve your problem?
    11-24-2015 06:07 PM
  7. Theresa Humphries's Avatar
    Hey, just wondering if this ever resolved. I have the Sprint Note 5 and it does this too. Though it doesn't necessarily happen only when the S-Pen is out, just happens a lot more often.

    Did you find an app that the culprit or did the factory reset solve your problem?
    I had to get a replacement finally

    Posted via the Android Central App
    11-24-2015 06:15 PM
  8. JokeZony0u's Avatar
    ah dang...so the factory reset didn't do anything? I just picked up the gold Note 5, it really sucks that it requires a replacement
    11-24-2015 06:25 PM

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