- I have had my note for like 2 weeks now and today i had the bad luck of dropping my phone. I have had it in a otterbox defender since day one so the actual phone is ok but my s pen is broken in half..like the clicky part is straight off..the sad part it fell like at a height of 1 or 2 feet and the spen flew out and broke.. i love samsung but i feel if someone is shelling out almost 800 on a phone it should be atleast a bit more durable...one drop is all it took and the pen is broken..but i digress, i look online and see alot of third party spens but i aint about to get one of those i want a oroginal samsung one.. i call tmobile ask if they got them in stock..that was a fail..they tell me to call samsung and ask if they can somehow find it their heart to replace it..i call customer service and try my luck.. i tell them what exactly happened and how it feel that for such a expensive phone it should have been a little more durable. But they tell me it cant be replaced due to the fact it is physical damage. I am not the arguing type and tell her hey it makes sense if its the rules,it is what it is.. i informed her that i am willing to purchase a spen and i have no problem with that...she puts me on hold for 15 [language removed] minutes and tells me they have NO S SPENS THEY CAN SELL ME!! NOT A DAM ONE!! she telling they dont have a single dam pen..in america.. to sell im not even asking for a replacement..i couldnt belive it..then she told me to call back in a week and check if they had some in stock to buy.. then she had the audacity to ask if i needed help with something else..something else?? How she gonna help me with something else if she couldnt even help me with the reason i called..
Idk i just feel i had to vent and share my experience... feel free to comfort me..
THE DISAPPOINTMENT IN SAMSUNG IS REAL!
Rocky
Posted via the Android Central AppSnappy Phoenix likes this.09-15-2015 05:48 PMLike 1 - I can't believe they didn't have any spare S pens to sell you - I've been thinking about what I'm going to do when I forget mine somewhere stupid or my two year old gets ahold of it. I was worried about how much they cost, not necessarily the fact that they wouldn't even have onedebdroid1a likes this.09-15-2015 05:59 PMLike 1
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- That's really odd. I've had the Note 3 and 4 as well the 10.1 Note tablet. They all had S Pens you could buy...I wanna say either $20 or $30. I would try to email Samsung (that way no long hold times) and see if you get a better response. Also check back with your carrier to see if it can be replaced under warranty (I know that's a stretch, but it's worth a try). Good luck and this is def the place to vent. I had a sturdy case on my phone...it took a 3 foot drop and some how still managed to "ding" the area of the S Pen and the S Pen did fly out. I've never had my S Pen fly out before but thankfully it still works. Kinda bummed that my phone is dinged but I'll live.09-15-2015 06:08 PMLike 0
- They are available from sellers on Amazon for around $37.50 in black, grey, and white. A bit more for Gold. Here is a link for the silver like the one in my Black Sapphire Verizon Note 5.
Amazon.com: Original Samsung Galaxy Note 5 S PEN for AT&T,Veizon,Sprint,T-Mobile US-Cellular (Silver) ~ USA: Cell Phones & AccessoriesCarlo Villa likes this.09-15-2015 06:12 PMLike 1 -
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Seems weird that they don't have any to sell yet. Guess you have to go 3rd party for now?09-15-2015 06:15 PMLike 0 - She also told me to go thru my insurance...which i do have.. but why go through insurance and pay a 150ish? Dollar deductable when the peice i need is like no more that 50 dollars (i hope) ..
Plus i know i am going to sound like a drama queen but i dont want no 3rd party s pen when i just dropped a obscene amount of money on a phone...
*TEAR TEAR
Posted via the Android Central AppSnappy Phoenix likes this.09-15-2015 07:01 PMLike 1 - Samsung is ****...My headphones' Mic doesn't work. It's like pulling nails to get them to replace them. Been going on for over a week. I paid almost 1000 dollars cdn for this thing. I just want everything to work.
I'm using the iPhones ones for now, but the volume buttons don't register to the phone.
Samsung customer service is equal to that of a flea market vendor.09-15-2015 07:26 PMLike 0 - She also told me to go thru my insurance...which i do have.. but why go through insurance and pay a 150ish? Dollar deductable when the peice i need is like no more that 50 dollars (i hope) ..
Plus i know i am going to sound like a drama queen but i dont want no 3rd party s pen when i just dropped a obscene amount of money on a phone...
*TEAR TEAR
Posted via the Android Central Appkevinpleasants and debdroid1a like this.09-15-2015 07:26 PMLike 2 - Whenever they release new product it takes them months before their accessories is available that's the difference between Sammy, LG, Sony vs Apple whenever Apple releases a product they make sure that every thing is available to be purchase especially if they market them. If not they will be available at a certain date. Where these guys have no date, no clue when it's available that's the frustrating part. I had that experience when I bought my gear fit I wanted to buy different colour strap it took almost 8-9 months before I was able to find them. The retails don't even display them so unless you ask you won't even know if they are available.09-16-2015 07:45 AMLike 0
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FYI You can buy S Pens for about $37 on amazon.anon(153966) likes this.09-16-2015 08:50 AMLike 1 - I have had my note for like 2 weeks now and today i had the bad luck of dropping my phone. I have had it in a otterbox defender since day one so the actual phone is ok but my s pen is broken in half..like the clicky part is straight off..the sad part it fell like at a height of 1 or 2 feet and the spen flew out and broke.. i love samsung but i feel if someone is shelling out almost 800 on a phone it should be atleast a bit more durable...one drop is all it took and the pen is broken..but i digress, i look online and see alot of third party spens but i aint about to get one of those i want a oroginal samsung one.. i call tmobile ask if they got them in stock..that was a fail..they tell me to call samsung and ask if they can somehow find it their heart to replace it..i call customer service and try my luck.. i tell them what exactly happened and how it feel that for such a expensive phone it should have been a little more durable. But they tell me it cant be replaced due to the fact it is physical damage. I am not the arguing type and tell her hey it makes sense if its the rules,it is what it is.. i informed her that i am willing to purchase a spen and i have no problem with that...she puts me on hold for 15 [language removed] minutes and tells me they have NO S SPENS THEY CAN SELL ME!! NOT A DAM ONE!! she telling they dont have a single dam pen..in america.. to sell im not even asking for a replacement..i couldnt belive it..then she told me to call back in a week and check if they had some in stock to buy.. then she had the audacity to ask if i needed help with something else..something else?? How she gonna help me with something else if she couldnt even help me with the reason i called..
Idk i just feel i had to vent and share my experience... feel free to comfort me..
THE DISAPPOINTMENT IN SAMSUNG IS REAL!
Rocky 😢😢😢
Posted via the Android Central App
Posted via the Android Central App09-16-2015 10:35 AMLike 0 - 09-16-2015 10:40 AMLike 0
- Btw not sure if you try this or not if you go to their Facebook fanpage and write your experience down and complain I guarantee you someone from Samsung will respond to you. It always works for me. Give it a try you'll be surprised how serious they take on bad reviews on their fanpage.09-16-2015 12:06 PMLike 0
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Sent from my SM-N920T using TapatalkCarlo Villa likes this.09-16-2015 01:41 PMLike 1 - She also told me to go thru my insurance...which i do have.. but why go through insurance and pay a 150ish? Dollar deductable when the peice i need is like no more that 50 dollars (i hope) ..
Plus i know i am going to sound like a drama queen but i dont want no 3rd party s pen when i just dropped a obscene amount of money on a phone...
*TEAR TEAR
Posted via the Android Central App
Sent from my SM-N920T using Tapatalk09-16-2015 01:42 PMLike 0 - Well, I guess the one option is to wait for S Pens to come in stock or something.
Probably wise to get smartphone insurance in the future.09-17-2015 08:15 AMLike 0 -
You dropped it, you broke it, and you want to shame Samsung into to replacing it for you?
Seriously? Please..
Posted from my AT&T 64 gig black Galaxy Note 509-17-2015 08:25 AMLike 3
- Forum
- Samsung Android Phones
- Samsung Galaxy Note 5
The DISAPOINTMENT in Samsung Is real
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