02-25-2016 09:27 PM
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tools
  1. ashleytct3's Avatar
    On a side note, has anyone seen this? Lol

    http://www.theverge.com/2015/11/17/9...stylus-warning
    11-17-2015 02:58 PM
  2. TV417's Avatar
    Maybe Samsung is manufacturing new s-pens because they know that the others were faulty.
    Now that would be nice. It's an optimistic thought.

    Posted via the Android Central App
    11-17-2015 04:27 PM
  3. tanson1011's Avatar
    Mine broke and Samsung is sending me a new one for free. Had to take pics of it and email it to them. Sometimes they ask for a pic of your receipt too.
    11-17-2015 07:08 PM
  4. bassplayrguy's Avatar
    SUPERGLUE will make them good as new if not better.
    11-18-2015 06:13 AM
  5. tanson1011's Avatar
    SUPERGLUE will make them good as new if not better.
    A free new one from Samsung will make them good as new too if not better. I'm not buying super glue and taking time to fix a defective product off my 900 hundred dollar, 2 month old device. But that's just me. I expect the products I spend lots of money on to last.
    grunt0300 and TV417 like this.
    11-18-2015 10:47 AM
  6. grunt0300's Avatar
    A free new one from Samsung will make them good as new too if not better. I'm not buying super glue and taking time to fix a defective product off my 900 hundred dollar, 2 month old device. But that's just me. I expect the products I spend lots of money on to last.

    I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
    11-18-2015 10:59 AM
  7. bassplayrguy's Avatar
    A free new one from Samsung will make them good as new too if not better. I'm not buying super glue and taking time to fix a defective product off my 900 hundred dollar, 2 month old device. But that's just me. I expect the products I spend lots of money on to last.
    Samsung has not been covering these under warranty. If you are lucky enough to get them to send you one that's great. If not, a drop of superglue and you are as good as new with minimal out of pocket expense.
    11-18-2015 01:55 PM
  8. bassplayrguy's Avatar
    A free new one from Samsung will make them good as new too if not better. I'm not buying super glue and taking time to fix a defective product off my 900 hundred dollar, 2 month old device. But that's just me. I expect the products I spend lots of money on to last.
    Samsung has not been covering these under warranty. If you are lucky enough to get them to send you one that's great. If not, a drop of superglue and you are as good as new with minimal out of pocket expense.
    11-18-2015 01:55 PM
  9. bassplayrguy's Avatar
    I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
    Samsung has been denying claims on Spens recently. But it is worth a try for sure.
    11-18-2015 01:56 PM
  10. tanson1011's Avatar
    Samsung has not been covering these under warranty. If you are lucky enough to get them to send you one that's great. If not, a drop of superglue and you are as good as new with minimal out of pocket expense.
    Yes I am getting one. Why wouldn't they cover it?
    11-18-2015 01:57 PM
  11. Lanae Williams's Avatar
    Mines broke the same way...I called Samsung to order a replacement. They ended up replacing it free of charge. Although it took a while to get here. I finally got it!๐Ÿ˜Š

    Posted via the Android Central App
    debdroid1a likes this.
    11-18-2015 08:50 PM
  12. bassplayrguy's Avatar
    Yes I am getting one. Why wouldn't they cover it?
    I have read several comments about Samsung denying warranty coverage on the Spen. It awesome if they are giving you one. Some aren't so lucky unfortunately.
    11-19-2015 06:35 AM
  13. TV417's Avatar
    I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
    Samsung wants you to send in the phone with the pen. ๐Ÿ˜•

    Posted via the Android Central App
    11-19-2015 04:11 PM
  14. tanson1011's Avatar
    Samsung wants you to send in the phone with the pen. ๐Ÿ˜•

    Posted via the Android Central App
    I had to send a pic of the s-pen and that's it. I also had an issue with the headphones earlier and I had to send photos of the headphones and the bill of sale.

    This time just the s-pen and its on its way from sansung.
    11-19-2015 08:19 PM
  15. Kelly Kearns's Avatar
    They should. It is easy to do. They must know that because they made sure it was impossible to do backwards in Note 3. High quality flashlights also have protection to prevent putting battery in backwards or if inserted backwards cuts the circuit to prevent damage. Many phone batteries are also designed so u cannot put them in backwards.
    Actually you could do this with other Notes.

    The backwards inserting was never an issue, the issue came from people doing and trying it intentionally.
    bassplayrguy likes this.
    11-22-2015 05:55 AM
  16. grunt0300's Avatar
    Samsung wants you to send in the phone with the pen.

    Posted via the Android Central App
    So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
    bassplayrguy likes this.
    11-22-2015 02:37 PM
  17. grunt0300's Avatar
    Samsung wants you to send in the phone with the pen. ๐Ÿ˜•

    Posted via the Android Central App
    So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
    11-22-2015 02:37 PM
  18. TV417's Avatar
    I had to send a pic of the s-pen and that's it. I also had an issue with the headphones earlier and I had to send photos of the headphones and the bill of sale.

    This time just the s-pen and its on its way from sansung.
    They did not give me that option ๐Ÿ˜•. Was there an email or specific person you spoke to? I'm about to glue this thing.

    Posted via the Android Central App
    11-23-2015 08:09 AM
  19. TV417's Avatar
    So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
    I ordered one from Amazon. But it's just not right that they honor the warranty.

    Posted via the Android Central App
    11-23-2015 08:11 AM
  20. tanson1011's Avatar
    They did not give me that option ๐Ÿ˜•. Was there an email or specific person you spoke to? I'm about to glue this thing.

    Posted via the Android Central App
    I'm in Canada. So I called Samsung Canada. I told them about my S-pen breaking. The Rep told me to snap a couple pics of it and email it to an address he gave me with the reference number as the subject line. I called the day after to follow up and the Rep said they sent one out earlier that day.

    Doesn't hurt to tell them you need the pen for work purposes and was the reason for the note purchase. They really should cover it under the warrenty. The pen is a huge marketing item they sell the phone on.
    11-23-2015 08:38 AM
  21. grunt0300's Avatar
    I ordered one from Amazon. But it's just not right that they honor the warranty.

    Posted via the Android Central App
    You're absolutely right. For what you pay for that phone, they should definitely honor the s-pen within the warranty.
    11-23-2015 08:46 AM
  22. James Sullivan7's Avatar
    I had the same problem. However, I went to my Local T-Mobile store & the replace it with no fuss at all.
    11-25-2015 02:28 PM
  23. recDNA's Avatar
    Actually you could do this with other Notes.

    The backwards inserting was never an issue, the issue came from people doing and trying it intentionally.
    The Note 3 has a really nice looking stylus that only goes in one way. Why did they ever change it?
    11-25-2015 05:13 PM
  24. Gps21's Avatar
    Sorry man. I actually was able to glue mine back together. I still may buy a replacement though.

    Posted via the Android Central App
    Don't because I did and it just snapped off after three weeks of regular every day use without any force or so, that means it is systemic problem (I'll glue mine today).
    The original I was ready to mail in to SAMSUNG, they gave me green light but it accidentally fall in to the opening in car's seat and in there fall apart in pieces so I went to Amazon...

    Posted via the Android Central App
    12-25-2015 03:19 PM
  25. Gps21's Avatar
    The pens are all the same - they should be taken out of Amazon.
    Think of the following scenario but I'm not saying that's the case but probability is there:
    Samsung sensed that problem already after the parts mass produced and sold in bulk quantities to the guys who selling them on Amazon now and that's exactly why Samsung don't have in stock because need new party to produce with improved quality.
    Today my second pen (from Amazon) did exactly what the original one did, so I'm looking for gorilla glue now....
    Thanks for this forum - I was searching for hours on google about this problem and not a single hit except way to much info about reverse insert, why...

    Posted via the Android Central App
    12-25-2015 03:34 PM
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