1. NatalieB2015's Avatar
    Is it possible to reset the fingerprint? I don't think I did it correctly and now it is not recognizing me. thanks
    09-16-2015 08:38 PM
  2. NatalieB2015's Avatar
    Update: I've also forgotten my identity password. Is there no hint?
    09-16-2015 08:54 PM
  3. calicocat2010's Avatar
    Yes, I had to reset mine when my Fingerprint was not getting recognized. in fact, the whole phone was spazzing out. I was afraid I'd have to get a new one. Anyway, I had to reset my fingerprint password and now it works fine.
    09-16-2015 09:39 PM
  4. itsnotmeitsyou's Avatar
    My fingerprint reader has been very wonky on this phone. It will all of a sudden stop recognizing my fingerprint. I'll redo it and it will work fine for a while, then it stops recognizing it again.

    Sent from my SM-N920T using Tapatalk
    royiel likes this.
    09-16-2015 09:55 PM
  5. royiel's Avatar
    Off and On here. I sometimes have to use the backup password.
    09-16-2015 10:08 PM
  6. dllrogers55's Avatar
    I have found that if my hand is washed and skin is super dry it has trouble. So, I added a fingerprint with super clean, dry skin. So far so good! Our hands can get oily quickly and I think the first print wasn't as "dry" as my hands sometimes get.
    09-16-2015 11:06 PM
  7. dllrogers55's Avatar
    Is it possible to reset the fingerprint? I don't think I did it correctly and now it is not recognizing me. thanks
    Under the fingerprint section in settings, hit "More" top right, choose "Edit", check box, choose "Remove". Then add new print. Easy.
    09-16-2015 11:08 PM
  8. dudeman702's Avatar
    Try ti register the same fingerprint more than once for better accuracy. Hope it works

    Sent from my Galaxy Note 5
    09-16-2015 11:09 PM

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