1. chrishaney15's Avatar
    I'm not getting new email message notifications, in the lock screen, with my new Note 5.

    I'm using the default email application, called "Email".

    I'm getting messaging notifications, in the lock screen, for the default "Messages" app.

    I've verified that notifications are enabled:
    - Personal > Lock screen and security > Notifications > All apps (all on)
    - Device > Applications > Email > Notifications (all on)
    - Device > Sounds and notifications > App notifications > Email > Hide content on lock screen (off)

    Any ideas? Thanks in advance..
    09-20-2015 10:26 PM
  2. anon(153966)'s Avatar
    Is it a GMail\Google Apps, account by any chance? If yes, there are a few threads about that issue...
    09-21-2015 03:44 AM
  3. chrishaney15's Avatar
    No, it's an email address on a web hosting account.
    09-21-2015 07:38 AM
  4. chrishaney15's Avatar
    Update: I installed 2 other email applications: Mail.ru and myMail, along with the default "Email" app.

    - Device > Applications > Email > Notifications (all on)
    - Device > Applications > Mail.ru > Notifications (all on)
    - Device > Applications > myMail > Notifications (all on)

    I don't get lock screen notifications for any of these programs, so I'd assume it's a device setting, not an app setting. I do have this set, however:

    - Personal > Lock screen and security > Notifications > All apps (all on)
    09-21-2015 07:41 AM
  5. beh's Avatar
    go to Settings>Lock screen and security>Notifications>Notifications on lock screen>select your choice
    09-21-2015 12:39 PM
  6. chrishaney15's Avatar
    All apps are set to on, but email notifications aren't waking up the lock screen. Messages wake up the lock screen.
    09-21-2015 01:32 PM
  7. beh's Avatar
    All apps are set to on, but email notifications aren't waking up the lock screen. Messages wake up the lock screen.
    you have to click on the "Notifications on lock screen" words to open up the three choice menu, click on the words of the choice you want.
    09-21-2015 01:56 PM
  8. chrishaney15's Avatar
    It's set to "Show content" with "All apps" on. No email notifications..
    09-21-2015 01:58 PM
  9. beh's Avatar
    try choosing Hide Content and see if you get the notification without content on the lock screen. If you do get this notification type there is some other issue. All three choices work for me but with content all you get is the message title not the body of the text.
    09-21-2015 02:09 PM
  10. chrishaney15's Avatar
    Thanks for your help.

    I now get a sound alert and LED, but the screen does not wake up (stays off). If I open screen I see a card with "Hidden content".

    What I'd like to see is the screen wake when I get an email.
    09-21-2015 02:19 PM
  11. chrishaney15's Avatar
    Installing NiLS solved the issue.
    09-21-2015 03:15 PM
  12. Mijiale's Avatar
    I received two brand new Note 5s in the past two weeks. I spent who knows how much time with Samsung and T-Mobile phone and store support with no fixes. Still not working. I'm think of sending the replacement back and just getting an iPhone.
    10-28-2015 10:39 PM

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