1. power4rmor's Avatar
    I bought a Galaxy Note 5 2 days ago and when I charge it may it be on or off it always stops at 92% and there was one incident that it went to 100% but I left it for 5 minutes and it went down to 92% while it was still charging.

    Safe bet is to get it replaced with a new one?
    09-22-2015 07:27 AM
  2. mclarryjr's Avatar
    What kind of charger are you using? and have you tried a different charger?
    09-22-2015 08:43 AM
  3. sramse05's Avatar
    That might be an indication of bad cells in your battery, I would error on the side of caution and exchange out the device.
    09-22-2015 09:29 AM
  4. power4rmor's Avatar
    I have tried 3 different chargers and usb cables and still got the same result. I guess I have to get it replaced.

    Thanks for the help!
    09-22-2015 08:33 PM
  5. power4rmor's Avatar
    I got my phone replaced with a new one and I hope it doesn't repeat that issue. Should I skip the update?
    09-25-2015 11:28 AM
  6. Kelly Kearns's Avatar
    I got my phone replaced with a new one and I hope it doesn't repeat that issue. Should I skip the update?
    I would not skip the update.
    09-25-2015 12:30 PM
  7. power4rmor's Avatar
    Thanks for the replies! I got my phone replaced and I am scared to do the update cause that might have caused the issue. If that is the case is there a way to downgrade?
    09-26-2015 10:26 AM
  8. Kelly Kearns's Avatar
    Thanks for the replies! I got my phone replaced and I am scared to do the update cause that might have caused the issue. If that is the case is there a way to downgrade?
    No, that didn't cause your issue. If you ever want to think about using Samsung Pay or keep the security up to date on your phone, you need to update. The only updates for the Note 5 have been advanced messaging (T-Mobile), security updates and Samsung Pay.
    09-26-2015 11:10 AM
  9. power4rmor's Avatar
    I live in the Philippines and I got the Duos version and I have attached the screenshot of the update.

    Why is my Note 5 not fully charging?-screenshot_2015-09-27-10-42-33.jpg
    09-26-2015 09:46 PM
  10. Kelly Kearns's Avatar
    I live in the Philippines and I got the Duos version and I have attached the screenshot of the update.

    Click image for larger version. 

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    OK, I should have clarified.. Updates for US models, which is the largest majority here and we don't have forums separated for that anymore lol
    09-26-2015 10:00 PM
  11. power4rmor's Avatar
    OK, I should have clarified.. Updates for US models, which is the largest majority here and we don't have forums separated for that anymore lol
    Oh well lol! What is the safest bet then? Install the update or leave it for now?
    09-26-2015 11:39 PM
  12. Kelly Kearns's Avatar
    Oh well lol! What is the safest bet then? Install the update or leave it for now?
    This is what I do. I install all updates, always. I just don't have issues with updates myself. I had a minor issue once and a reset fixed that.
    09-26-2015 11:41 PM
  13. power4rmor's Avatar
    This is what I do. I install all updates, always. I just don't have issues with updates myself. I had a minor issue once and a reset fixed that.
    I will fully charge my phone and install the update. Thanks!
    Kelly Kearns likes this.
    09-26-2015 11:43 PM

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