1. Lenny970's Avatar
    My Note 5 failed to recognize my fingerprint and either it's not recognizing my password either, or I don't remember the password I used. (Is the password just 4 numbers or letters?

    I tried using Samsung's Locate My Device page, but it only lists my tablet there and not my phone. I suppose I didn't register my phone properly or something.

    I've heard it may be possible to unlock it through my Google account. Is that correct?

    Anything else I can try?

    Thanks,
    Lenny
    09-25-2015 08:07 PM
  2. Lenny970's Avatar
    Never mind -- I just remembered my correct password and got it unlocked. Whew!

    I'm going to make sure I get it registered to work with the Locate My Device page right away!

    Lenny
    kevinpleasants and H3aTeRzz like this.
    09-25-2015 08:22 PM
  3. Lenny970's Avatar
    OK, it seems that there is no menu listing for Remote Controls on the Note 5 so maybe the Locate My Device page cannot be used.

    I have my phone registered with Samsung, but that doesn't seem to help. I'd better not forget my password again!

    Lenny
    09-25-2015 08:56 PM
  4. H3aTeRzz's Avatar
    Download Android Device Manager onto your phone. Then you can sign in through their web browser and lock it with a different (new) password.
    09-25-2015 10:40 PM

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