1. Frozen Corpse's Avatar
    I finally decided to give up my Note 4 for the new note 5. My question pertains to the level of the battery out of the box. The reason I ask this is because m phone was reporting 1%. I don't think this would be right seeing that all my other smartphones had at least 50%. Do I have a lemon?

    I questioned the T-Mobile rep about it which he claimed it's normal to see this.

    Posted via the Android Central App
    09-26-2015 09:41 PM
  2. drone3's Avatar
    I finally decided to give up my Note 4 for the new note 5. My question pertains to the level of the battery out of the box. The reason I ask this is because m phone was reporting 1%. I don't think this would be right seeing that all my other smartphones had at least 50%. Do I have a lemon?

    I questioned the T-Mobile rep about it which he claimed it's normal to see this.

    Posted via the Android Central App
    That's not normal. Take it back

    dreaming of electric sheep
    09-26-2015 10:35 PM
  3. Kelly Kearns's Avatar
    I finally decided to give up my Note 4 for the new note 5. My question pertains to the level of the battery out of the box. The reason I ask this is because m phone was reporting 1%. I don't think this would be right seeing that all my other smartphones had at least 50%. Do I have a lemon?

    I questioned the T-Mobile rep about it which he claimed it's normal to see this.

    Posted via the Android Central App
    I agree with the above, take it back. That is not normal. I think mine had at least 40% and all my batteries have had about that much with every phone.
    09-27-2015 12:32 AM
  4. bplink95's Avatar
    T-mobile has a 14 day exchange period.. Take it back now before you invest to much time into that device. Better to be safe then sorry. I exchanged my s6e plus because of fast charging issues and I'm glad I did because the new one acts right.

    Posted via the Android Central App
    09-27-2015 12:56 AM
  5. Frozen Corpse's Avatar
    I just got the phone yesterday. The tmobile rep stated that there's a $50 stocking fee. Is this true?

    Posted via the Android Central App
    09-27-2015 10:13 AM
  6. Kelly Kearns's Avatar
    I just got the phone yesterday. The tmobile rep stated that there's a $50 stocking fee. Is this true?

    Posted via the Android Central App
    Not if you are exchanging for the same phone there isn't a restocking fee. Also, the fact that the sales rep gave you incorrect info, is on them. Text @TMobileHelp which is executive customer care, if the manager at the store, or another rep doesn't take care of it.
    09-27-2015 10:50 AM
  7. Frozen Corpse's Avatar
    Not if you are exchanging for the same phone there isn't a restocking fee. Also, the fact that the sales rep gave you incorrect info, is on them. Text @TMobileHelp which is executive customer care, if the manager at the store, or another rep doesn't take care of it.
    Thanks Kelly!

    Posted via the Android Central App
    Kelly Kearns likes this.
    09-27-2015 11:43 AM
  8. Kelly Kearns's Avatar
    Thanks Kelly!

    Posted via the Android Central App
    I have one T-Mobile store close to me that will tell incorrect info like that, the others are great. They really screwed up a lot when I switched our phones over. I tweeted executive customer care and they took care if everything and straightened the store right out.
    09-27-2015 11:55 AM

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