cell radio keeps shutting off

Just got this note 5 a little over 2 weeks ago. Been great except for this issue. Out of the blue, I'll notice that I've received no call, no texts, no activity of any kind. This is my work phone so that's unusual. When I try to use the phone, calls don't go through, nor texts. The cell radio shuts off and nothing will start it up again but a restart. No airplane mode on/off. This has happened three time is about two weeks. I tried wiping cache, no help. Don't really want to go the factory reset unless absolutely necessary. Any ideas? This can't be normal.

Try getting a new sim


Sent from my Verizon iPhone 6s Plus

That's what I was thinking but no local sprint store says they have one. I'll call and have them ship me one. Thanks for the advice. Just hard to believe that a two week old sim could be going bad but, things happen I guess.

Are you using package disabler by any chance? I had this same issue for 1 week, almost returned it. I had an lte broadcast service disabled

Sent from my SM-N920V using Tapatalk

Thanks for the suggestion. No, I don't have that installed. Have disabled a couple apps but nothing system related. But did that through app manager. It's really a hard thing to pin down because I can't reproduce it on command. It's random.

I've had this problem since day one. It happens once or twice a week. If I put it in my pocket and I'm indoors, it looses signal and it will not return without a reboot. I've driven through an area with no signal and it will not return without a reboot. I've been on wifi and after cutting it off, the signal wouldn't return. Toggling mobile data or airplane mode will not bring it back...only a reboot.

I was on the phone with Verizon Tech Support yesterday about a different issue and mentioned this and she looked it up and said there are a number of other people with the same issue to the point that it's starting to get attention now. Hopefully they send out an update to fix this annoyance, sooner than later. It's been my only gripe with the phone.

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Thanks for that, even though it's not good to hear. Did they have you change sims or anything other than tell you they're starting to see this issue? Since this is my work phone, it's not really something I want to live with as it is causing me issues with missed calls and texts. Thanks again for that though.

The only suggestion she had was the factory reset. I've already done one before and I've also replaced the sim and neither fixed the issue.

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Great. That sure isn't what I wanted to hear. Looks like you have company in this issue. Hopefully, Samsung will sort this out real quick.

my note 5 has been doing the same thing for 3 weeks now. Its getting really frustrating. Im about to sell the phone. Has anybody heard anything?

What have you done to try and fix it? I went ahead and got a new sim and had sprint reprovison the phone and did a factory reset. Only been a day and a half, so I'll let you know if it works.

OK, I can already report back that that did NOT fix it. Just found the radios off again. This phone is definitely going to be returned. Missed one important call today that I know of.

OK, just thought I'd update this thread. Now something has to be going on. I just can't believe not many others are seeing this issue. I got a brand new replacement unit from sprint two days ago, and some time this morning, the new one decided to do the same thing. Two units with exactly the same issue? All data and cell functions just shut off. The only common denominator is the phone number. Think I'm going to have to close the account and return this unit and find a different phone. This is a terribly annoying issue.

Originally Posted by jtmo3

OK, just thought I'd update this thread. Now something has to be going on. I just can't believe not many others are seeing this issue. I got a brand new replacement unit from sprint two days ago, and some time this morning, the new one decided to do the same thing. Two units with exactly the same issue? All data and cell functions just shut off. The only common denominator is the phone number. Think I'm going to have to close the account and return this unit and find a different phone. This is a terribly annoying issue.

Any ideas what is up. Mine is getting very annoying with the cell radios turning off. Is anybody else having this problem? I have UDP and I refuse to go back to verizon. I do not believe it is a carrier related problem. I will post a screen shot the next time it happens. It will just show an x where the cell signal would be. WiFi is rarely on, so I don't think it's related to that either.

Sent from my SM-N920V using Tapatalk

Originally Posted by jtmo3

Just got this note 5 a little over 2 weeks ago. Been great except for this issue. Out of the blue, I'll notice that I've received no call, no texts, no activity of any kind. This is my work phone so that's unusual. When I try to use the phone, calls don't go through, nor texts. The cell radio shuts off and nothing will start it up again but a restart. No airplane mode on/off. This has happened three time is about two weeks. I tried wiping cache, no help. Don't really want to go the factory reset unless absolutely necessary. Any ideas? This can't be normal.

I'm having almost the same issue except it's my wifi that's randomly disconnecting.

Samsung Galaxy Note 5 (32 gigs+white) running on T-Mobile.

I have been having this same problem with my Nexus 6 for months.

I'm having the same issue with my Note 5 on Verizon. It's frustrating. Nice to see I'm not the only one.

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With Verizon, make sure to disable Advanced Calling. Solved ALL my connection issues.

I don't have advanced calling turned on so that isn't causing this problem for me. But thanks for the comment as I was debating whether to turn it on!

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My radio does this too (I am on Verizon also).

I'm glad there is more awareness of this issue. Hopefully, Samsung/Verizon sorts this out.

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Anyone try pulling the SIM card out and making sure it is in the tray properly? After I posted it was having this issue is started getting a no SIM card detected notification. A reboot of the phone fixed that issue but it would return later. I went to Costco where I bought the phone. They reinstalled the card and so far no issues.

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I'm another Verizon note 5 user with the cell dropping issue. I've replaced the sim already. No luck. Verizon support had me change from global to CDMA. Waiting to see if that fixes it.

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Originally Posted by Tg321

I'm another Verizon note 5 user with the cell dropping issue. I've replaced the sim already. No luck. Verizon support had me change from global to CDMA. Waiting to see if that fixes it.

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Did this help the issue? I was thinking about buying a note 5 but noticed everyone having the same problem. Thanks

Originally Posted by kchtwd09

Did this help the issue? I was thinking about buying a note 5 but noticed everyone having the same problem. Thanks

No it did not. I have tried everything including a complete wipe and factory reset with no restore function. The phone was completely stock and like new and did it. My brother and sister both have the same phone with Verizon and have the same problem. It is hardware related or maybe firmware.
Verizon wants me to replace it using an asurion warranty in place of factory Samsung warranty. Not sure what to do. I'm not crazy about a refurbished device.

Not everyone is having the problem. No issues for me on Lollipop or Marshmallow. I do have "Network mode" set to LTE/CDMA.