Here is Carrier IQ's email response to me, they were fast to point out that it is not spyware. The lawsuits say otherwise:
Hi there,
Thank you for contacting us! We have no record of any communication from you prior to the one you sent last week, but we certainly respect your right to contact your regulator of choice.
Carrier iQ provides technology and services to mobile operators for diagnostic purposes and to improve the quality of their services. Information such as signal quality, battery performance, call drops, and network usage allows operators to plan and build out their networks to assure the best service experience their consumers. We do not and have never engaged in spyware, so it appears you've been misinformed about our services. You can learn more about how operators are using Carrier iQ technology by visiting our blog if interested.
Operators such as AT&T provide a privacy policy for all of their consumers which provides details that may be of interest. We encourage you to contact AT&T, as you already have, as they would be able to further assist you with your inquiry.
Respectfully,
Carrier iQ