I called the Samsung help number today to get some assistance with the native SOS feature of the Note 5. I started by dialing *611 and speaking with Verizon. The person I talked to was Marylyn. She was both friendly and helpful and truly tried to understand the issue I was having which is that the SOS feature does not work if you use a fingerprint authentication on the Note 5. After some time she transferred me to Samsung support at 888-987-4357. I was connected to Emigdio who was using a cell phone. The audio and background noise contributed to the worst audio phone call experience I ever had. He did his best to research the issue but came up with the idea to give me a ticket reference number 2139241050 as he wanted me to call back from a line other than my droid phone. I called back and gave the reference number to Samantha. She was so helpful friendly, and the call was clear as could be. I removed the fingerprint authentication and the SOS app worked so well that one of my daughters sent a squad car to my house because I hadn't warned the four people on my list that I was trying to get the SOS app to work. If you use fingerprint authentication, SOS will not work until Google fixes it, so don't even try. Other swipe methods are ok, but if you use the fingerprint authentication, SOS will not work. I'm coming off of a 5 day hospital stay so SOS is important to me. 911 is always first but SOS is to let my family support people know that I have called for help. The police offer was not amused. Google needs to test interoperability with all of there "features". In my opinion, everyone should have SOS enabled because you never know when you might need it. Google, please solve this problem.