1. shawn5106's Avatar
    i bought this phone its not stolen they did a hard reset but didnt remove to accounts first and now i cant get passed the google acct lock how do i get around it ive tried to contact them i did all the tricks i seen on here to no evail please someone help
    10-10-2015 11:34 PM
  2. STARGATE's Avatar
    It might be a software issue, since you just got it. I suggest you return it and get another one. All the carriers give you like 2 weeks (14 days) to decide if you keep the phone or not.
    10-11-2015 12:01 AM
  3. jlilnc14's Avatar
    He can't return it, it was brought used. Not sure what you can do besides keep trying to contact the previous owner.

    Posted via the Android Central App
    10-12-2015 08:22 PM
  4. JHallot's Avatar
    Same problem with mine...
    PO forgot to remove their google credentials...
    I'm I stuck or what?
    10-12-2015 09:02 PM
  5. boogas8's Avatar
    There nothing you can do, unless whoever was logged into Gmail logs in or goes online and removes the phone. This is Google version of icloud lock, similar to when iphones are reset without having the apple ID deleted first.

    sent using my Galaxy Note 5 via The Uncarrier
    H3aTeRzz likes this.
    10-12-2015 09:08 PM
  6. alejovh1's Avatar
    is it was set to factory reset, there should be no google account lock period, only the activation screen.
    10-13-2015 03:59 PM
  7. Almeuit's Avatar
    As others have said you need the Google account to unlock the phone. You would have to get into contact with the seller.

    is it was set to factory reset, there should be no google account lock period, only the activation screen.
    Incorrect. After a factory reset the phone retains the last Google account on the phone -- it must be logged into before going to the activation screen. This is a way to prevent thieves from stealing a phone, wiping it, and using it. (This isn't the case here but .. still .. that is what it is for).
    10-13-2015 04:10 PM
  8. Maombi Demunga's Avatar
    if i cant contact my previous owner can i just take the phone to a store and get it removed?
    04-06-2016 11:15 PM
  9. H3aTeRzz's Avatar
    if i cant contact my previous owner can i just take the phone to a store and get it removed?
    Sorry...you cannot. Without the account login & password, it cannot be bypassed.
    Laura Knotek likes this.
    04-06-2016 11:25 PM

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