06-23-2016 07:13 PM
51 123
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  1. hnguyen's Avatar
    It's a hardware issue. Get it warrantied as soon as you can. When it happen to me I assume I had a bad bluetooth device or that something else was wrong. I took my phone to ATT Service center and they confirmed that it was a bluetooth issue on the phone itself. They wiped the phone,re-flashed it. They were easily able to reproduce my BT issues.

    My note5 replacement works great. My bluetooth device stays connected even when I'm upstairs in my house. Before, my device would get disconnected when I put the phone in my pocket and my headphones would get disconnected while I'm hearing them.
    02-08-2016 12:55 PM
  2. Theot's Avatar
    Was thinking about getting a note 5 this week but maybe I'll wait, I rely on Bluetooth way to much to have issues.

    Posted via the Android Central App
    02-08-2016 09:06 PM
  3. rodrigolamaraoro's Avatar
    The question is whether a brand new or a replaced Note 5 will show off the Bluetooth issue after some time, days or weeks!!! In my case, I'm with my second NT5. The first one worked flawlessly for one month, through November, when I sold it, cause I've bought an iPhone 6s plus. So, 20 days ago, I decided to buy another NT5 to use it with a Gear VR. After 10 days, right after I paired my brand new Gear S2 for the first time the BT problem started and lasted whatever I do to resolve it.
    In resume, the mais question is if it's worth to continue using a NT5.
    Regards, Rodrigo.
    02-09-2016 11:42 AM
  4. packerb50's Avatar
    Hi, I am on my third phone which has been covered under the warrant. Today i called AT&T service again for the problem. My last phone lasted about three weeks before the range problem started. They know there is a problem with some of their phones and they do not have a resolution. They told to take it to a service center that can re-flash my phone. They said some Best buy stores can do it. I don't know if you can update to the marshmallow 6.0 or not. AT&T has not yet been available for the update. But i don't think it would matter. If re flashing doesn't work they send out another replacement. I have read hundreds of reads about this problem and found that some phones are OK others are not. Google and Samsung are not responding to the problem. Korean phones seem to be the ones most effected. I've heard the antenna is going bad (service rep) to software issues with codec coding of the Bluetooth, to the motherboard on the phone. There is support for each; however, i just want a phone that works. We are all stuck with a system that has failed us as customers. If the phone isn't under warranty or insurance we have no recourse.
    02-14-2016 12:02 PM
  5. rodrigolamaraoro's Avatar
    I live in Brazil, where every consumer issue has tons of ***** burocracy and takes a lifetime to be resolved. So, the best thing for me to do is to wait for Marshmallow to fix the Bluetooth. I bought a Galaxy S6 and its Bluetooth works flawlessly throughout a very great range. I think the Note 5 and S6 Edge Plus issues reside on the 4.2 Bluetooth protocol. The others Galaxy line phones (including my new S6) have 4.1 Bluetooth modules.
    02-14-2016 12:15 PM
  6. pstomike's Avatar
    I sent my phone in with two day prepaid label for warranty service. They opened it and repaired it on the third business day. The website they provide had great service tracking info and showed when they opened the box to when they repaired it. It also started that they replaced the main board. They shipped it out that same day and I received it two business days later. It works perfect! I'm very impressed with their speed and service. My phone works very well with really good BT performance.

    Posted via the Android Central App
    02-14-2016 09:31 PM
  7. arunma's Avatar
    Did you install all updates after received the new unit?
    Yes, I installed software updates and app updates on my replacement phone, including the update for the gear app. BT range works as expected.
    02-25-2016 10:34 PM
  8. jerryrard's Avatar
    Have the same issue.

    First the range problem. Bluetooth would lose connectivity if beyond a foot or two. After the security update, the bluetooth cannot connect to any device at all.

    Really very frustrated about this. Thinking of having the unit replaced.
    03-03-2016 09:58 AM
  9. L_E_O's Avatar
    Have the same issue.

    First the range problem. Bluetooth would lose connectivity if beyond a foot or two. After the security update, the bluetooth cannot connect to any device at all.

    Really very frustrated about this. Thinking of having the unit replaced.
    Don't wait. Replace it ASAP. It's pretty much confirmed to be a hardware issue. The quicker you get it on the books and replaced, the better.
    03-04-2016 09:22 PM
  10. alexeysalo's Avatar
    It's pretty much confirmed to be a hardware issue.
    And Samsung make a warranty replace of motherboard (this is the only fix). I've got mine after replacement and now Note 5 works perfectly (bluetooth range is huge).
    03-06-2016 11:24 AM
  11. mmalka's Avatar
    Hi there
    I have same issue probably worse. I cannot even put my phone in my pocket. I thought it was the Bluetooth device that was defective but after trying few devices and also on iPhone I confirmed it was the phone. Is that hardware related or can it be fixed via update ?
    03-06-2016 11:13 PM
  12. pstomike's Avatar
    It is definitely a hardware issue. In my warranty repair Samsung noted that they replaced the main board in my Note 5 for the same issue.

    Posted via the Android Central App
    03-07-2016 08:46 PM
  13. pstomike's Avatar
    After the warranty repair... A month later... Can you believe it? I'm having the same Bluetooth issues again.

    Samsung support suggests I try a software reflash at Best Buy because I'm on Lollipop and the baseband version is for Marshmallow. I'll try that before shipping it back again.

    Follow up soon...

    Posted via the Android Central App
    03-14-2016 08:08 AM
  14. mhettrich's Avatar
    Very odd. I use my Note 5 with a Pebble Time Steel and have no issues with range. I'm able to drop my phone on a wireless charger in one room and go anywhere in the house without it disconnecting due to range. If I go out to the street to take out garbage or get something from the car, then it disconnects (which I think is completely normal).
    03-14-2016 08:58 AM
  15. pstomike's Avatar
    You're not having issues because your phone isn't defective. I didn't have any issues until my phone stopped functioning correctly. Now twice.

    Posted via the Android Central App
    03-14-2016 09:07 AM
  16. Josua alexander limantoro's Avatar
    After warranty repair (new motherboard) my Note 5 works perfectly now. No more any bluetooth issues. Bluetooth range now is huge. So, if someone has bluetooth issues all you have to do is to repair your Note 5.
    How long it takes to repair ur note 5 ? Its that so long ?
    04-20-2016 01:15 PM
  17. hatem ali1's Avatar
    thank you for your great and wonderful post , my experience with my note 5 is the same like you , but i faced the problem after updating the software , and tried to factory reset but the problem is still the same , so your post suggests it can be the fault of the Bluetooth antenna or hardware problem , my problem is that i bought the phone from another country and before sending the mobile back i need to be sure if it is a hardware and not a software problem , any advice will be great , thank you
    04-21-2016 01:49 AM
  18. hatem ali1's Avatar
    so did you solve it or just replaced the phone ?
    04-21-2016 01:56 AM
  19. hatem ali1's Avatar
    thank you for your great and wonderful post , my experience with my note 5 is the same like you , but i faced the problem after updating the software , and tried to factory reset but the problem is still the same , so your post suggests it can be the fault of the Bluetooth antenna or hardware problem , my problem is that i bought the phone from another country and before sending the mobile back i need to be sure if it is a hardware and not a software problem , any advice will be great , thank you
    04-21-2016 02:33 AM
  20. hatem ali1's Avatar
    I believe I experienced a similar problem to what others report here. I bought my Note5 from T-Mobile back in October. Never really used Bluetooth much, and when I did I had no problems. A few weeks ago I got a Gear S2, and for a few days the range seemed fine. Then after about a week (and possibly right after a software update), the range went to hell. I could not get even a few feet out of Bluetooth. Strangely, human bodies proved to be the Bluetooth antenna's kryptonite. I tried many experiments: for example putting my watch on my left hand and my phone in my right back pocket caused Bluetooth to disconnect from my watch within seconds. If I held my phone in one hand and my watch in another, and separated them by 3/4 the length of my outstretched arms, I could establish a Bluetooth connection. But if I moved them down to my waist (same separation length) so as to block the signal with my body, I lost the connection. Of course I also tried connecting my phone to other devices and got similar results. Finally I tried putting an iPhone equidistant from my Note5 and a Note4, and used the 'Bluetooth Finder' app to measure the signal strength. At 3 feet I could get -60 dB with the Note4, but -90 dB with the Note5 (so 1000 times less signal strength). I say all this to demonstrate that the problem seems to be weak reception in the Note5.

    I called T-Mobile and they handled a warranty replacement from Samsung. My new Note5 works great. Right now I've got my phone with me, and my watch in another room, yet they are connected via Bluetooth! I'm not sure if this is just a case of a bad device whose antenna wore out after significant usage, or if the software update had anything to do with it. For what it's worth, I updated everything on my Note5 right away, and still have no problems. Perhaps the order in which the Android and Gear app updates are performed matters? I know that's mostly baseless speculation, but other than simple malfunctioning hardware I can't really come up with another explanation.
    thank you for your great and wonderful post , my experience with my note 5 is the same like you , but i faced the problem after updating the software , and tried to factory reset but the problem is still the same , so your post suggests it can be the fault of the Bluetooth antenna or hardware problem , my problem is that i bought the phone from another country and before sending the mobile back i need to be sure if it is a hardware and not a software problem , any advice will be great , thank you
    04-21-2016 02:34 AM
  21. hatem ali1's Avatar
    I believe I experienced a similar problem to what others report here. I bought my Note5 from T-Mobile back in October. Never really used Bluetooth much, and when I did I had no problems. A few weeks ago I got a Gear S2, and for a few days the range seemed fine. Then after about a week (and possibly right after a software update), the range went to hell. I could not get even a few feet out of Bluetooth. Strangely, human bodies proved to be the Bluetooth antenna's kryptonite. I tried many experiments: for example putting my watch on my left hand and my phone in my right back pocket caused Bluetooth to disconnect from my watch within seconds. If I held my phone in one hand and my watch in another, and separated them by 3/4 the length of my outstretched arms, I could establish a Bluetooth connection. But if I moved them down to my waist (same separation length) so as to block the signal with my body, I lost the connection. Of course I also tried connecting my phone to other devices and got similar results. Finally I tried putting an iPhone equidistant from my Note5 and a Note4, and used the 'Bluetooth Finder' app to measure the signal strength. At 3 feet I could get -60 dB with the Note4, but -90 dB with the Note5 (so 1000 times less signal strength). I say all this to demonstrate that the problem seems to be weak reception in the Note5.

    I called T-Mobile and they handled a warranty replacement from Samsung. My new Note5 works great. Right now I've got my phone with me, and my watch in another room, yet they are connected via Bluetooth! I'm not sure if this is just a case of a bad device whose antenna wore out after significant usage, or if the software update had anything to do with it. For what it's worth, I updated everything on my Note5 right away, and still have no problems. Perhaps the order in which the Android and Gear app updates are performed matters? I know that's mostly baseless speculation, but other than simple malfunctioning hardware I can't really come up with another explanation.
    How long it takes to repair ur note 5 ? Its that so long ?
    so did you solve it or just replaced the phone ?
    04-21-2016 02:34 AM
  22. Allenopia's Avatar
    Very frustrating. I live on bluetooth every day. Mass user business and personal. I have the new Tone Platinum headset and the lg urbane watch connected to my note 5. Everything worked great until about two weeks ago. The issue was just as described suddenly out of now where I had massive range issues making my phone obsolete. After factory reset and everything else I could think of, I finally sent it in for a warranty replacement via ATT. This solved my problem! I was relieved. However it only lasted 6 days before the problem came back. Now I am right back to square one! Not sure what to do now. I can not live without bluetooth. Calling ATT yet again!
    04-21-2016 12:38 PM
  23. pstomike's Avatar
    Okay, it's happened for a third time, nearly 30 days apart February March and April. Samsung said they could only offer expedited shipping on the third repair. They said it would take 3 repairs before they would offer a different solution than warranty service. I decided to call AT&T, and I'm glad I did. There's a phone repair center about 15 minutes from my house, and they 3 Flash the phone, and saw that it did not fix the Bluetooth issues. After telling them about my two warranty repairs, they ordered a refurbished phone for me free of charge. It's working so far 😕

    Posted via the Android Central App
    05-02-2016 01:50 PM
  24. Rukbat's Avatar
    From the Bluetooth SIG:

    Device Class Transmit Power Intended Range
    Class 3 1 mW less than 10 meters
    Class 2 2.5 mW 10 meters, 33 feet
    Class 1 100 mW 100 meters, 328 feet

    Phones and headsets are class 3 devices. The "less than 10 meters" range is with nothing (like a human body) in the path. Put the phone on your right hip, or in your right pocket, and the earphone in your left ear and, if the earphone breaks up, that's within range. (The human body absorbs a LOT of 2.4 GHz radiation when you're starting with 1mW.)
    05-02-2016 07:14 PM
  25. pstomike's Avatar
    Yes. I understand Bluetooth frequency strength and distance.
    But my phone has been defective three times.
    Thanks for the info though.

    Posted via the Android Central App
    05-07-2016 11:07 PM
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