1. quickser4u619's Avatar
    Attempting to transfer videos from my Note 5 to the pc, starts copying but a few moments later displays an error message that the device is disconnected. I dont know hwy it does that. Anyone know of this problem?

    The cable that I am using was bought from Amazon and it is an authentic charger from Samsung. However, it is a little longer than the standard charger. It does has fast charging as well.

    Anything will help. I cannot have a lot of files on my phone because i am limited on memory 64gb. I wanted to clean it up.
    10-26-2015 08:00 PM
  2. Rukbat's Avatar
    1. When the phone is connected to the computer, the charger shouldn't be connected to the phone. You should be using a plain USB cable. (USB cables can be up to 5 meters [16 feet 5 inches] with no problem.)

    2. If you're using a USB hub, connect the phone directly to the computer. Some hubs can't handle sustained file transfers.
    10-27-2015 02:28 AM
  3. dpham00's Avatar
    I would try the cable that came with the phone
    10-27-2015 08:08 AM

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