1. Dnoravian's Avatar
    Hi Everyone, i got my phone about 7 or 8 days ago and it has worked perfectly until a couple hours ago. The phone just turned off, wont respond to anything and has a green blinking LED light.

    I have tried the reboot with the volume down and power button with no luck. I have plugged the phone in and it doesnt do anything. I have connected the phone to the laptop.. no response.

    This is my work phone and i need it urgently. Please, anyone have any ideas??

    Eternally grateful if someone can help me here.
    10-28-2015 04:12 PM
  2. Uncle Eliot's Avatar
    Did you try this...

    How to Hard Reset A Samsung Galaxy Note 5

    1. Turn off the Samsung Note 5.
    2. Press and hold at the same time: Volume Up + Home button + Power button, until you see Samsung logo.
    3. Then select from Recovery Mode menu “wipe data / factory reset” using Volume buttons to navigate and Power button to confirm.
    4. Select “Yes — delete all user data” to confirm the whole operation.
    5. After that select option “reboot system now”.
    Dnoravian likes this.
    10-28-2015 04:19 PM
  3. Dnoravian's Avatar
    Thanks for your response. It wont even respond to that. Nothing happens.
    10-28-2015 04:20 PM
  4. Aquila's Avatar
    Are you using the stock cable that came with the device? Sometimes it can take up to 24 hours for things to fully reset and wake back up.
    Dnoravian likes this.
    10-28-2015 04:28 PM
  5. Dnoravian's Avatar
    Not sure i understand. Do i need to keep the phone attached to the computer for 24 hours or that after a 24 hour period, it might just wake up?

    I have never experienced anything like this with my androids / samsungs and i have had a samsung sin the droid 3.

    Its weird cause the Green LED is constantly blinking, but nothing else works or responds.
    10-28-2015 04:32 PM
  6. H3aTeRzz's Avatar
    Leave it plugged in to wall outlet over night, try again in the morning. There was another post a while back, same issue....the guy woke up the next morning after leaving it plugged in, and wammo....started working. If you are so lucky....I would do a factory reset, as soon as you're able to get back into settings.

    Good Luck!
    Dnoravian likes this.
    10-28-2015 05:05 PM
  7. Aquila's Avatar
    Yes, wall outlet with original OEM charger and cable for as long as it takes to allow you to power it on.
    10-28-2015 05:48 PM
  8. Knightstalker's Avatar
    Try holding JUST the power button for a couple seconds? I know with the first HTCs that came w/no removable battery that's how you'd get them to reboot/restart
    10-28-2015 05:55 PM
  9. Dnoravian's Avatar
    no that didnt work either lol
    10-28-2015 06:02 PM
  10. Kelly Kearns's Avatar
    The reboot for the Note 5 is to hold the power and volume down buttons together. Just holding the power button doesn't work on the Note 5. It is tricker to get it just right than it seems. You can keep holding it and it will reboot. It can take about 10 seconds for it to start powering down, but if you keeping pressing the two buttons, it boots back up.
    10-28-2015 07:22 PM
  11. DaRkL3AD3R's Avatar
    He just said that didn't work, in the OP.

    This is exactly the scenario I was asking about and worried in regards to no removable battery. These OS's are not water proof, they tend to have bugs and hard locks. The ONLY solution is manually powering the device down. Capacitive buttons are still functioning through software. What a horrible design, something I will never be okay with.
    mojook likes this.
    10-28-2015 07:49 PM
  12. Kelly Kearns's Avatar
    He just said that didn't work, in the OP.

    This is exactly the scenario I was asking about and worried in regards to no removable battery. These OS's are not water proof, they tend to have bugs and hard locks. The ONLY solution is manually powering the device down. Capacitive buttons are still functioning through software. What a horrible design, something I will never be okay with.
    That is why I said it is very tricky to get it just right and without the screen on, it is harder to tell if it is right. Trying to do it myself, I have had to attempt it 3 or 4 times to get it timed just right.
    10-28-2015 08:01 PM
  13. Dnoravian's Avatar
    So after running around LA all day going from repair shop to verizon to a Samsung customer service store, it was determined that my motherboard has crashed and that its not salvageable. Wonderful. Thanks for the help everyone
    H3aTeRzz likes this.
    10-29-2015 12:07 AM

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