1. canthoine's Avatar
    Hi has anyone had a problem with the note 5 just randomly locking up and the touch screen is unresponsive except the bottom buttons.
    I did a factory reset yesterday and now it is back today.
    Any suggestions?

    Posted via the Android Central App
    11-09-2015 05:23 PM
  2. pbickel's Avatar
    I've had it once or twice. Lasted for about 30 Seconds then went to normal. Usually restart or power off as soon as it happens.
    11-09-2015 05:24 PM
  3. canthoine's Avatar
    Yeah I have restarted it after it happens. I am just dreading calling samsung.....

    Posted via the Android Central App
    11-09-2015 05:32 PM
  4. dkunzman's Avatar
    Haven't had that one happen. Did you have any common apps running at the time?

    Note 5 64GB Black running Prime Nova on AT&T
    11-09-2015 05:41 PM
  5. pbickel's Avatar
    Mine usually happens while I'm trying to do too much on it at once such as: running connected to 2 Bluetooth plus forgetting to close apps and having about 20 open apps and moving between them. Just kind of lags up and takes a while to get back to speed.
    11-09-2015 06:03 PM
  6. canthoine's Avatar
    No just out of the blue. I just got a email that you replied to this and it was froze again. I don't know guess I have to call Sammy.. I am dreading calling them. I had a note 3 and that had GPS issues I never got anywhere with them but several reboots.

    Posted via the Android Central App
    11-09-2015 06:08 PM
  7. Harlemknight's Avatar
    Do you have Samsung Pay?

    Posted via the Android Central App
    11-09-2015 06:44 PM
  8. canthoine's Avatar
    I have the app yes. Do I use it no

    Posted via the Android Central App
    11-09-2015 06:48 PM
  9. Glock23-G4's Avatar
    Package disabler?
    11-09-2015 07:53 PM
  10. Harlemknight's Avatar
    I had a problem when I had it enabled. When enabled, the picture of the card slides out from under the dock. Not sure if it is a combination of Samsung Pay and Nova but I had issues until I disabled it. Now I will only enable if I have to use it.

    Posted via the Android Central App
    11-09-2015 08:17 PM
  11. Glock23-G4's Avatar
    I had a problem when I had it enabled. When enabled, the picture of the card slides out from under the dock. Not sure if it is a combination of Samsung Pay and Nova but I had issues until I disabled it. Now I will only enable if I have to use it.

    Posted via the Android Central App
    I have both Nova and Samsung Pay... no issues whatsoever.
    11-09-2015 08:21 PM
  12. Harlemknight's Avatar
    I have both Nova and Samsung Pay... no issues whatsoever.
    I'm sure many people have the same to apps and don't have an issue, but I did. I am also on Verizon so there's that. Also, it could be a combination of other apps that I have that you don't.

    Posted via the Android Central App
    11-09-2015 08:23 PM
  13. DamienP's Avatar
    I had a defective one. It would do this and other issues to.

    Posted via the Android Central App
    11-13-2015 02:04 AM
  14. dswatson83's Avatar
    I have the samsung pay showing up under the dock every so often even though I have that feature (simple pay) turned off...also on Verizon. It's not every time that it happens which is weird. I also have random disconnects from Verizon's network in locations with good signal....again, 1-2 times a day tops but a restart fixes it. I've had a couple rough unlocks where the phone doesn't seem to know what it's doing for about 10 seconds but it usually recovers...could be related to Samsung Pay.
    11-13-2015 08:05 AM

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