1. barb0812's Avatar
    I am having a problem with my Samsung Galaxy Note 5--emails associated only with one of my accounts (purchased domain) are being deleted as soon as I check them. I also have 'never' delete any emails selected in my incoming settings. I was having no issues until the most recent update this past week (Nov 9th 2015). I have changed my acct from a POP3 to IMAP so at least emails won't be deleted off the server but this is the strangest thing I have ever seen. I have already spoken to my email provider and they have recommended I go into my local Sprint store so I can find out what happened with that last update unless someone in this forum knows what may have happened. Again, NO problems until last Samsung update.
    11-13-2015 04:48 PM
  2. SpookDroid's Avatar
    Not sure why this is happening, but have you tried removing the account and re-adding it to the phone? Does it happen if you use a third party app (you can use GMail for instance for POP and IMAP accounts, too)?
    11-13-2015 05:07 PM
  3. barb0812's Avatar
    I do have gmail accounts on my phone that do not share the same issue I am having with my work email. NOT a single problem with any of my email accounts until this week. The only thing that has changed has been the recent update with Samsung. I hope I am not alone in this!

    And, yes, I did remove and add this account back in twice.
    11-13-2015 05:31 PM
  4. Glock23-G4's Avatar
    Make sure you're not viewing your emails from an "unread" folder, in which case after you read it, it's no longer unread, and is removed.
    11-14-2015 09:11 AM
  5. vdeng's Avatar
    Never had this issue
    11-14-2015 12:50 PM

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