11-18-2015 01:52 PM
34 12
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  1. Oscar Maradiaga's Avatar
    So this morning my phone fell out of my pocket. Lands right on the cement floor completely cracking the backside pf my note 5. Very disappointed. I do have asurion insurance but now will i get a New Note 5 or will it be phone started having hiccups i guess the bac cracking has causes it bugs. So anyone have to do this let me know I filed my claim today. So will it be new or refurbished ??
    Broke my Note 5-20151115_113354.jpg
    Broke my Note 5-20151115_113346.jpg
    11-14-2015 08:08 PM
  2. Cl3arCh0ice's Avatar
    From what i know..It can be either or. It just depends what they have in stock at the time. If they don't have a refurb then it will be new
    11-14-2015 08:10 PM
  3. Phillip Pugh's Avatar
    I think it all depends what's in Stock at that time. Most of the refurbished one are like new condition. Now get that case asap

    Posted via the Android Central App
    Gray Area likes this.
    11-14-2015 08:22 PM
  4. speedfreek64's Avatar
    I'm on Verizon & broke my back glass after having the phone for 4 days. I was so pissed! Anyway, I also had insurance but Verizon couldn't guarantee a new replacement and I wouldn't accept a "like new replacement" since mine was only 4 days old so I contacted Samsung and sent it for repair. Cost something like $72 with shipping. The turnaround time was a bit longer than promised but I got my phone back in perfect condition.

    Posted via Android Central App
    Gray Area likes this.
    11-14-2015 09:22 PM
  5. dpham00's Avatar
    I'm on Verizon & broke my back glass after having the phone for 4 days. I was so pissed! Anyway, I also had insurance but Verizon couldn't guarantee a new replacement and I wouldn't accept a "like new replacement" since mine was only 4 days old so I contacted Samsung and sent it for repair. Cost something like $72 with shipping. The turnaround time was a bit longer than promised but I got my phone back in perfect condition.

    Posted via Android Central App
    If you need quicker turn around then you can drop it off at a Samsung site in person...
    11-14-2015 11:07 PM
  6. Mark Valentine's Avatar
    Asurion will send you a refurbished n5. It will not include any accessories. Just the phone minus the s-pen. Ive received multiple Samsung devices that looked like they were brand new though.
    11-14-2015 11:27 PM
  7. mallomar's Avatar
    How does Asurion work? Is there a huge deductible?
    11-15-2015 01:38 AM
  8. Gary02468's Avatar
    Sorry for your troubles. Out of curiosity, how did the phone fall out of your pocket? Was it a shirt or jacket pocket rather than pants? Was the pocket too loose or too shallow? Was the phone only partially inserted in the pocket?
    11-15-2015 04:57 AM
  9. Android Curious's Avatar
    And did you have a case on the phone? If so, which one?
    11-15-2015 07:20 AM
  10. Oscar Maradiaga's Avatar
    sadly I was wearing sweatpants and I had no case on the Phone. I was getting into the car so when I went to sit down it slipped out. I can tell it hit a corner instead of falling flat on its back. but If ASURION is going to send me a refurbished I don't want something refurbished. I will immediately call them and send them back any phone that I receive that's refurbished I'd rather get the Back glass fixed at a Samsung store then get a mere Refurbished phone. ALSO the deductible is 200.00 and the last thing I'm going to do is settle on a refurbished phone.
    11-15-2015 10:29 AM
  11. Oscar Maradiaga's Avatar
    no case on the phone I hate cases but will look into getting a good case
    11-15-2015 10:29 AM
  12. Oscar Maradiaga's Avatar
    Thank you so much for this I'm going to call Asurion and cancel the order not paying 200 for a cracked back
    11-15-2015 10:38 AM
  13. Ed Briggs's Avatar
    no case on the phone I hate cases but will look into getting a good case
    I hate breaking my phone more than having a case. Almost everyone I know that doesn't use a case has a cracked phone. <shakes head>
    debdroid1a likes this.
    11-15-2015 12:26 PM
  14. TheLastPanda's Avatar
    If you purchased with your credit card you might be able to use purchase protection feature to get it fixed. Just a fyi
    11-15-2015 12:46 PM
  15. sjgoten6's Avatar
    Yeah if just the back is cracked no need to worry about insurance if you're gonna put a case on. You won't see the Crack anyway

    Posted via the Android Central App
    11-15-2015 02:31 PM
  16. kj11's Avatar
    For the people that have insurance and "won't accept" a refurbished phone.... Don't you know how insurance works before you sign up? You don't like it, don't drop your phone, simple as that.
    debdroid1a likes this.
    11-15-2015 07:19 PM
  17. boogas8's Avatar
    no case on the phone I hate cases but will look into getting a good case
    Out if curiosity.... why is there a Note case in your pic then? You can also see the pattern on the phone.
    11-15-2015 11:09 PM
  18. Gary02468's Avatar
    I hate breaking my phone more than having a case. Almost everyone I know that doesn't use a case has a cracked phone
    I've never used a case or screen protector or insurance, and have never cracked a phone or had a phone be ineligible for an AT&T Next trade-in.

    In almost every instance I read of where someone has broken a phone, they were doing something that I would regard as obviously too risky (such as keeping a phone in sweatpants pockets while leaving or entering a car).
    11-16-2015 07:14 AM
  19. Mst99's Avatar
    You can always replace the back glass yourself. I've replaced a bunch of glass on the S3 and s5. I would think since it's the back glass, it's even easier because you don't have to worry about the digitizer. Basically a hair dryer, replacement glass, guitar pick, razor blade, and 3m double side tape. Lots of video on YouTube to help you out. Jerryrigeverything is a YouTuber that has really good videos. Good luck. And get a case on that thing!
    11-16-2015 07:32 AM
  20. Oscar Maradiaga's Avatar
    Sadly that was after I broke it i wont risk it again so time for a case
    11-16-2015 07:37 AM
  21. Ed Briggs's Avatar
    I've never used a case or screen protector or insurance, and have never cracked a phone or had a phone be ineligible for an AT&T Next trade-in.

    In almost every instance I read of where someone has broken a phone, they were doing something that I would regard as obviously too risky (such as keeping a phone in sweatpants pockets while leaving or entering a car).
    You just jinxed yourself.
    11-16-2015 12:11 PM
  22. Oscar Maradiaga's Avatar
    After much anticipation i received a brand new galaxy note 5 no refurbished phone. Along with headphones and a charger wooohooo
    bassplayrguy and TV417 like this.
    11-16-2015 04:13 PM
  23. Gary02468's Avatar
    You just jinxed yourself.
    Actually, I've been posting that same comment for years.
    11-18-2015 06:55 AM
  24. Climb14er's Avatar
    I like to use a holster, usually a belt clip leather which I'm using for the Note 5 currently.

    In all my years of no case, I've NEVER cracked a screen or phone! However, I'm a little concerned with this phone as it appears to be mostly GLASS!

    I looked at the Otterbox Defender but it has a plastic screen cover which takes away from the wonderful screen on the Note 5.

    Also the Supcase... same issue.

    I need a drop protective case with belt clip holster.

    Any other suggestions?
    11-18-2015 07:59 AM
  25. mhunter6378's Avatar
    I like to use a holster, usually a belt clip leather which I'm using for the Note 5 currently.

    In all my years of no case, I've NEVER cracked a screen or phone! However, I'm a little concerned with this phone as it appears to be mostly GLASS!

    I looked at the Otterbox Defender but it has a plastic screen cover which takes away from the wonderful screen on the Note 5.

    Also the Supcase... same issue.

    I need a drop protective case with belt clip holster.

    Any other suggestions?
    Seidio Dilex
    11-18-2015 08:28 AM
34 12

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