1. David Ciszewski's Avatar
    I can get it to load on my note 5 and eventually it will load the setting and about menu and it says it needs to be connected. I am on 150/150wifi and have verizon 4G LTE and my ID is fully updated and also it works on my S6 Edge. I cleared the casha already, restated the phone as well as powered it off. Got any advice

    Posted via the Android Central App
    11-18-2015 07:33 AM
  2. B. Diddy's Avatar
    If you swipe in from the left, do you see your Google account at the top? If not, is the phone itself logged into your Google account?
    11-18-2015 11:48 AM
  3. Vetdoctor's Avatar
    When I had trouble I called Google help and got excellent support
    11-18-2015 01:31 PM

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