11-18-2015 02:31 PM
tools
  1. David Ciszewski's Avatar
    David Ciszewski
    I can get it to load on my note 5 and eventually it will load the setting and about menu and it says it needs to be connected. I am on 150/150wifi and have verizon 4G LTE and my ID is fully updated and also it works on my S6 Edge. I cleared the casha already, restated the phone as well as powered it off. Got any advice

    Posted via the Android Central App
    11-18-2015 08:33 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    If you swipe in from the left, do you see your Google account at the top? If not, is the phone itself logged into your Google account?
    11-18-2015 12:48 PM
  3. Vetdoctor's Avatar
    Vetdoctor
    When I had trouble I called Google help and got excellent support
    11-18-2015 02:31 PM
« Battery Optimization on Note 5 | Broke my Note 5 »

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