01-29-2016 01:35 PM
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  1. Hamsterstyle1's Avatar
    Hey all, I guess I'm just slabbing my own cement to the wall of these kind of complaints. Two weeks with the phone, the upper left hand of the screen is completely unresponsive. Thinking its a hardware problem, I tilt it into Landscape, yet the corner that was previously frozen, works fine--while the NEW 'upper left hand corner' has become unresponsive. This also happens in the middle of the phone on the right hand of the screen. Thing is, whenever those spots go unresponsive, I fire up the system check in the keypad (*#0*#) and the Touch screen test passes with flying colors, registering touch fine until I exit back to phone menu. A simple restart fixes it, but the locations house the android app menus and the text message send buttons, respectively. Furthermore, the Bluetooth sucks. I've tried EVERYTHING suggested by forums, samsung, etc. It seems to only work if Bluetooth device is a foot away. It mildly improves to about 5 feet with no WiFi, or strangely enough, if I connect to the router's 5ghz channel. Any suggestions, or is it time to roll the AT&T Certified Like Poo dice?
    -Cheers
    11-22-2015 12:20 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the touchscreen issue disappear in Safe Mode? https://support.t-mobile.com/docs/DOC-23216. If so, then some 3rd party app is probably causing that issue.

    Bluetooth uses the 2.4 GHz bandwidth, so it's theoretically possible for 2.4 GHz wi-fi channels to interfere. Log into your router's settings and try manually changing the wi-fi channel that the router uses.
    11-22-2015 12:50 AM
  3. Hamsterstyle1's Avatar
    Sorry for the long delay. ATT has replaced the phone, which fixed the Bluetooth. But the same screen problems persist. I've now had three of these phones with the exact same issue. Either the top left, right or middle of the screen becomes unresponsive--requiring a reboot. I've tried to keep the phone barebones as possible. But the screen issue returns, again, only in those specific areas--no where else on the screen. I would have no problem ignoring it, but the areas house important phone functions. I've taken the phone to the AT&T and Samsung device support centers. They just shrug and reflash it, once without asking me, deleting wedding photos I had taken at my best friends marriage. Honestly, this has soured me on Samsung and android, I will return to iphone as soon as possible.
    12-11-2015 03:20 PM
  4. racedog's Avatar
    After the three separate phones it has to be a app issue.
    Kelly Kearns likes this.
    12-11-2015 04:09 PM
  5. Hamsterstyle1's Avatar
    I am literally only using the phone function and have removed all apps, including the Web browser. Except for the camera, which is incredible, this phone is a dismal conglomeration of glitches and conflicting software.
    12-11-2015 08:47 PM
  6. anon(27512)'s Avatar
    Sorry it went like that for you. Would leave a taste in my mouth as well

    Posted via the Android Central App
    Hamsterstyle1 likes this.
    12-12-2015 12:03 AM
  7. Jeff Bodziony's Avatar
    I am on my 5th Note 5 with the exact same issue. Have jumped through all the hoops with Samsung and my carriers tech guys. Have started in safe mode, etc. It is something in the fundamental hardware of the Note 5; simply flawed. My daughters seems to work, though; so we are batting 1 for 6.
    Hamsterstyle1 likes this.
    12-12-2015 01:29 PM
  8. Hamsterstyle1's Avatar
    Not to express relief at your problems, but I thought I was cursed. I am thinking it's the TouchWiz UI and AT&T (whoever decided that android, samsung, and at&t should all contribute firmware should be slapped). Considering switching to Nova but am afraid introducing another software variable would not only be useless, but potentially harmful. Thoughts?
    12-12-2015 05:03 PM
  9. recDNA's Avatar
    Not to express relief at your problems, but I thought I was cursed. I am thinking it's the TouchWiz UI and AT&T (whoever decided that android, samsung, and at&t should all contribute firmware should be slapped). Considering switching to Nova but am afraid introducing another software variable would not only be useless, but potentially harmful. Thoughts?
    Try it. You already have the problem anyway and Nova is a better ui anyway.
    12-12-2015 06:17 PM
  10. anon(27512)'s Avatar
    I didn't know that this was widespread. I guess for once I got lucky. Sorry you guys have these problems.

    Posted via the Android Central App
    12-12-2015 07:34 PM
  11. Hamsterstyle1's Avatar
    It would be an amazing phone if it worked properly. The camera is unparalleled and the specs are theoretically great. I think a great deal of complications stem from integral software generated by three different entities. Also, in retrospect, I would have opted for something without a stylus as they ALWAYS have functionality problems and I never use them for anything useful except drawing mustaches on my wife. However I'm a phablet guy and theven Note 5 seemed like the right choice. And, again, hands down best camera on ANY phone. OK, off to try new UI, I hear the Google one is pretty good too. Jeff who posted earlier, stay tuned and I'll let you know if it resolves the issue so you can implement it
    12-12-2015 10:41 PM
  12. bmetelsky's Avatar
    I didn't know that this was widespread. I guess for once I got lucky. Sorry you guys have these problems.

    Posted via the Android Central App
    From what I am reading on different forums, the problem does not appear to be widespread.
    12-12-2015 11:15 PM
  13. Hamsterstyle1's Avatar
    Using Nova and switched to Google Keyboard. Ran through some things that would instigate the problem and so far so good. But will only know for sure after I reinstall all my apps for 24 hours. Keep you posted.
    12-13-2015 12:51 AM
  14. anon(27512)'s Avatar
    From what I am reading on different forums, the problem does not appear to be widespread.
    That's good at least.

    Posted via the Android Central App
    12-13-2015 01:54 AM
  15. Hamsterstyle1's Avatar
    24 hours without a.problem. Phone has endured a night of charging, games, netflix, bluetooth, camera and several other apps I've even been afraid to use before. Working like a champ. For those experiencing this problem, I'm sure it's TouchWiz. Nova seems to have eliminated that problem. I hope the gentleman earlier in the thread tries it.
    12-13-2015 01:59 PM
  16. Hamsterstyle1's Avatar
    Nope, never mind. Problem came right back as soon as I posted that. No other ideas I can think of. Bah.
    12-13-2015 02:44 PM
  17. SchillerM's Avatar
    My S6 is doing the same thing. I have been running the Google Now launcher since I first setup the phone. Started after about a week, noticed it, rebooted and it happened 2-3 times in very short time, then went a few days without issue. Happened again today.
    Would love to know of a fix.
    Running minimal downloaded software, and have disabled most the unwanted bloatware. Wifes S6 seems fine...
    Matt

    EDIT: I didn't reboot, picked up phone a few hours later and it was working as normal.. DFUQ?
    12-15-2015 11:40 AM
  18. jlczl's Avatar
    Mine was doing the same thing until a couple of days ago when the screen went completely black. It wouldn't turn on at all. I called TMOBILE and they sent out a replacement. This one is fine.

    Posted via the Android Central App
    12-16-2015 03:15 PM
  19. Hamsterstyle1's Avatar
    Hmm so there goes my theory about it being a problem exclusive to AT&T firmware. I did make it 24 hours without an issue in safe mode, but I can't tell if it was because it eliminated the troublesome APP or due to a lucky streak. Even if Safe Mode helped, the software conflict isn't as simple as an app. I've run this phone with everything removed, including Chrome/Samsung browser, except for phone. I do think its something to do with it receiving information while in lock screen. I turned off all notifications and the 2 lock screen widgets you have access to, and it has helped. But long stints where the phone isn't in use, while I'm asleep, guarantee the glitch when I fire it up. So weird. Guess I'll just try to get another one and see what happens. Thanks for the input y'all.
    12-17-2015 11:55 AM
  20. Hamsterstyle1's Avatar
    Device center gave another phone, within 2 hours, same problem. After beseeching the Phone Gods for whatever transgression I was being punished for, I had an epiphany: Samsung Pay. As soon as I stopped it, the screen worked fine—immediately, without a restart or damned cache partition—and has continued to work fine without a restart for 23 hours. Since my Bank doesn't accept it, no big deal. For anyone else experiencing this, try it. You can't remove it, but the thing that immediately fixed my screen was uninstalling the recent update. Nonetheless I put a force stop (after watching new Star Wars I admit that feels more important than it is), on it and the frame work. Good luck in this 5th Galaxy and May The Force Stop Be With You.
    12-18-2015 05:59 PM
  21. m24lightsout's Avatar
    I just picked up a gold Note 5 from Verizon the other day and was having the same exact problem! it drove me nuts so much that i returned it today. I absolutely love the phone but this was a deal breaker. I activated my iPhone 6s plus that I was supposed to sell after getting this phone. If it were samsung pay update wouldn't more people have this problem then just us? keep us updated on how your phone is working. I'm going to hold off on picking another one up until this is confirmed
    12-19-2015 02:32 AM
  22. tubbz the bull's Avatar
    Sorry for the long delay. ATT has replaced the phone, which fixed the Bluetooth. But the same screen problems persist. I've now had three of these phones with the exact same issue. Either the top left, right or middle of the screen becomes unresponsive--requiring a reboot. I've tried to keep the phone barebones as possible. But the screen issue returns, again, only in those specific areas--no where else on the screen. I would have no problem ignoring it, but the areas house important phone functions. I've taken the phone to the AT&T and Samsung device support centers. They just shrug and reflash it, once without asking me, deleting wedding photos I had taken at my best friends marriage. Honestly, this has soured me on Samsung and android, I will return to iphone as soon as possible.
    Its the apps

    Posted via the Android Central App
    12-19-2015 02:57 AM
  23. tubbz the bull's Avatar
    Ill b the first to admit that my phone wasnt perfect but after a factory reset and volume power down and updating my phone... no problems. Make sure u got all the recent downloads and bug fixes

    Posted via the Android Central App
    12-19-2015 03:06 AM
  24. Hamsterstyle1's Avatar
    Its the apps

    Posted via the Android Central App
    You must be a Samsung Tech rep! Please read whole thread and the Hell I and Others with this problem have been through. And again, for me, after 4 different phones, running safe mode and/or no apps that weren't Phone, Im fairly certain it's Samsung Pay as I still haven't had it return and it's been a record-setting 2 days.
    tkpc621 likes this.
    12-19-2015 04:03 PM
  25. Hamsterstyle1's Avatar
    Samsung Pay reinstalled itself and it happened again. Uninstalling it fixed the problem. I'm sure this is the culprit, and have turned off galaxy app updates. Also I found another person with this specific problem who said Android Pay caused it for them. I'm thinking there is some weird conflict with the Pay Apps and the Note 5 NFC software. I'm going to refrain from posting during Christmas and will report the outcomes of keeping both Pay systems stopped, while also having NFC on or off (a variable I haven't messed with). This is a great phone with even better camera, but having to restart 6 times a day to access the upper left area just isn't sustainable. Anyways, Happy Holidays and I'll report back in a week.
    tkpc621 likes this.
    12-19-2015 06:22 PM
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