1. patton02's Avatar
    So, when I open Samsung Pay it gives me a statement about needing a system update even though the phone is fully up to date.
    11-26-2015 09:39 PM
  2. KumateiDragon1's Avatar
    There should be a prompt that allows you to update Samsung Pay from within the app. It did the same for me when I first used it.

    Posted via the Android Central App
    11-26-2015 09:41 PM
  3. patton02's Avatar
    This is what I get. Click OK and it takes me to AT&T software update and there is no update. I'm on 5.1.1.

    Posted via the Android Central App
    Attached Thumbnails Samsung Pay app update-54.jpg  
    11-26-2015 10:08 PM
  4. KumateiDragon1's Avatar
    This is what I get. Click OK and it takes me to AT&T software update and there is no update. I'm on 5.1.1.

    Posted via the Android Central App
    Have you tried closing the app and attempting to update again?

    Posted via the Android Central App
    11-26-2015 11:56 PM
  5. patton02's Avatar
    Yeah, I've done a factory reset.

    Posted via the Android Central App
    11-27-2015 06:22 AM
  6. KumateiDragon1's Avatar
    Yeah, I've done a factory reset.

    Posted via the Android Central App
    Same results?

    Posted via the Android Central App
    11-27-2015 09:05 AM
  7. jkarwow's Avatar
    Mine works on att. However I had the same issue. Unfortunately I was doing my phone setup very quickly. I believe what finally worked was an update to Pay from the play store. Sorry I don't recall for sure.

    Posted via the Android Central App
    11-27-2015 09:10 AM
  8. patton02's Avatar
    Same results after Factory Reset. I've tried uninstalling the Samsung Pay updates and reinstalled and same result. I might have to return the phone for another.

    Posted via the Android Central App
    11-27-2015 10:19 AM
  9. patton02's Avatar
    No one? Looks like this phone is getting exchanged.

    Posted via the Android Central App
    11-27-2015 11:38 PM
  10. deibid's Avatar
    Op, out of curiosity are you using an AT&T sim card?
    11-28-2015 10:00 AM
  11. patton02's Avatar
    Yes. I think it's an AT&T issue with the IMEI. We upgraded a different line and it seems something went screwy.

    Posted via the Android Central App
    11-28-2015 11:05 AM
  12. racedog's Avatar
    Could be a Samsung Pay issue with the Imei since the Imei us tied in with the security. You can call Samsung and talk to the Pay division who will help with that. Happened to me when I switched out phones because of a replacement. Samsung took the new Imei and other info and Pay was working again.
    11-28-2015 02:05 PM
  13. patton02's Avatar
    AT&T has an issue on their end. One of their system tools has the correct IMEI. Another tool has my old Nexus 6.

    Posted via the Android Central App
    11-28-2015 02:15 PM

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