1. pauldroidr2d2's Avatar
    So, my niece got her hands on my Note 5 when I wasn't looking. She tried to unlock with her finger the way I do.

    Well after 4 or 5 times it allows the phone shut down and factory reset itself. Now I'm not able to get logged into it. When I try to it tells me to use my original log in, which is what I'm using.

    Does anyone know what I can do?
    11-28-2015 09:51 AM
  2. Golfdriver97's Avatar
    Is it asking for your Samsung log in or Google?
    11-28-2015 10:00 AM
  3. pauldroidr2d2's Avatar
    So, my niece got her hands on my Note 5 when I wasn't looking. She tried to unlock with her finger the way I do.

    Well after 4 or 5 times it allows the phone shut down and factory reset itself. Now I'm not able to get logged into it. When I try to it tells me to use my original log in, which is what I'm using.

    Does anyone know what I can do?
    Google
    11-28-2015 10:01 AM
  4. brothamoveson's Avatar
    You could try using androiddevicemanager.com and change the password there.

    Diggin my Note 5 and Note 4.
    11-28-2015 01:47 PM

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