1. AC Question's Avatar
    Hi Guys. I have a 2 week old Galaxy Note 5 Duos, last week all of a sudden it starting charging very slowly, when checking on the battery status it shows charging over USB, although it is on the AC Power, and also on the fast charger and also is no longer recognised by my PC I thought it may be the chargers so have changed these with no success. Well i decided to use the Smart Switch application on the phone to transfer all data to my Galaxy S6 Edge, this was completed and all seemed fine, but then when charging the S6 Edge i have the same problem that it is also seeing charging from USB connection only !!! How can now both phones have the same charging problems, it now says 5 hours to charge to 100% on fast charger but in the battery usage it says 5 hours until full over USB?
    I have no idea what to do, i have factory reset the Note 5 and still have the same problems even though there is no other software on the phone but what it comes with.
    can someone help please
    12-02-2015 05:10 AM
  2. TripleOne's Avatar
    Try getting a new charger. Anker have a couple of great products.
    12-02-2015 03:54 PM

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