Failed Software Update

[Umar_Naseer]

I get a get an error message when I try to install the latest tmobile update, on my Note 5. I have factory reset the devise and wiped the cache. I have network connection issues that I feel are the direct result of the failed update. Anyone know a fix?

 

[RogMoore]

You need to get it to the nearest Samsung Store, They will guide you in a better way.

 

[gozirra]

You could try with Smart Switch, hopefully your computer doesn't also have connection issues?

 

[Umar_Naseer]

My computer doesn't have connection issues. The issues I have with my phone are not due to an unstable connection. I get over 80Mbps with my 4G LTE connection. The issue is intermittent and it's something with the phone. I have never had connection issues with any other phone on the tmobile network.

 

[gozirra]

Did you try upgrading with Smart Switch on your computer then?