1. Umar_Naseer's Avatar
    I get a get an error message when I try to install the latest tmobile update, on my Note 5. I have factory reset the devise and wiped the cache. I have network connection issues that I feel are the direct result of the failed update. Anyone know a fix?
    12-27-2015 06:21 AM
  2. RogMoore's Avatar
    You need to get it to the nearest Samsung Store, They will guide you in a better way.
    12-27-2015 10:51 AM
  3. gozirra's Avatar
    You could try with Smart Switch, hopefully your computer doesn't also have connection issues?
    12-27-2015 10:56 AM
  4. Umar_Naseer's Avatar
    My computer doesn't have connection issues. The issues I have with my phone are not due to an unstable connection. I get over 80Mbps with my 4G LTE connection. The issue is intermittent and it's something with the phone. I have never had connection issues with any other phone on the tmobile network.
    12-29-2015 08:35 AM
  5. gozirra's Avatar
    Did you try upgrading with Smart Switch on your computer then?
    12-29-2015 01:56 PM

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