1. alarsen77's Avatar
    So I just switched from an iPhone 6s plus to the note 5 and I have all my pictures and videos in google photos but one issue is when I go t ok play a video on my phone in google photos it takes forever to play it has to load. I see the download option but that seems to do nothing where does it get stored? Is there an easy way that I can get this video stored in the videos app on my note so that it's stored on the phone and can play immediately?
    01-03-2016 06:43 PM
  2. Trees's Avatar
    Sounds like you've tried to download the video to the phone. If not, then there could be some buffering and resultant delay when trying to play/stream the video directly over the internet from the Google Photos cloud service.

    If the video is downloaded, on my Note 5 a video or picture from Google Photos will go to Device Storage\Download folder. From there I usually move the file(s) to Pictures or the Videos directory.
    01-04-2016 06:15 AM
  3. alarsen77's Avatar
    Ok how do I find the download folder and how do I move it to the videos directory?
    01-04-2016 08:52 AM
  4. alarsen77's Avatar
    Ok so I have the file downloaded and was able to find it. But when I go to play it, it says unable to find application to perform this action. It is showing up as .mov file is that not compatible? Do I have to convert them to something else first?
    01-04-2016 08:55 AM
  5. mhunter6378's Avatar
    Yes .mov files are native to iphones video formats. The stock apps on the Note won't play it. You can download MX Player, there's a free version and it will play those files.
    yazoowho likes this.
    01-04-2016 09:03 AM
  6. yazoowho's Avatar
    Yes .mov files are native to iphones video formats. The stock apps on the Note won't play it. You can download MX Player, there's a free version and it will play those files.
    +1 MX Player.
    01-04-2016 09:21 AM
  7. alarsen77's Avatar
    I actually got video converter 2 and was able to convert them to play natively in the phones video folder.
    01-04-2016 10:17 AM

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