1. bbray91's Avatar
    So I have done a hard reset, and complete google reset of all passwords, etc. Well, I'm making it to the part in the setup where it is asking me to enter the previous email account and I have 2, neither one are working. Did I "brick" my phone on accident or is this some sort of security clearance. I am entering the right information, because if I enter anything wrong it lets me know. However, when I enter the right information, it just brings me right back to where I started.

    I'm going through a break up and I was just making sure my account was secure and all pictures/ messages / phone numbers etc. were clear from my phone

    I have read about the 72hr relay, so can anyone give me some more detailed information on that? Will I be able to log in with my current pw or old pw? I'm really stressing because this is a brand new phone bought cash.
    01-03-2016 09:44 PM
  2. dpham00's Avatar
    If you use Google 2 step verification, then try to disable that to see if it makes a difference
    01-04-2016 10:44 AM
  3. bbray91's Avatar
    The problem is I cant get past this screen. When I enter either one of my google accounts I used previously, it just resets right back to that screen. Why can I not get past the setup using my original email after a hard reset? :(-get.png
    01-04-2016 03:56 PM

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