1. Laserbutt's Avatar
    My wife and I both have Note 5 devices, we both have advanced calling enabled on our account and on our phone. However only her Note shows the option to video call... what gives?? We can video chat but only if she video calls me

    What's going on? Anybody have a potential solution?

    Posted via the Android Central App
    01-13-2016 07:41 PM
  2. Miami1683's Avatar
    My wife and I both have Note 5 devices, we both have advanced calling enabled on our account and on our phone. However only her Note shows the option to video call... what gives?? We can video chat but only if she video calls me

    What's going on? Anybody have a potential solution?

    Posted via the Android Central App
    Call customer service and be sure your line has video calling enabled. My line didn't and I had the same issue
    01-13-2016 08:12 PM
  3. cjsmoove's Avatar
    It might only work with the contacts on Verizon.
    01-13-2016 08:51 PM
  4. russel5150's Avatar
    Go into the settings for advanced calling. You have options, i have advanced call turned on but video turned off since i never use it, so when i am on a call the video option doesn't show up.

    Sent with my white Note5 with nonremovable back and no SDcard!
    01-13-2016 09:22 PM
  5. k2ldc10's Avatar
    Is there any benefit to using advanced calling? If I don't plan to use video calling why should I want to turn this on?

    Posted via the Android Central App
    01-14-2016 07:49 AM
  6. alphabets's Avatar
    Is there any benefit to using advanced calling? If I don't plan to use video calling why should I want to turn this on?

    Posted via the Android Central App
    I activated it on my Moto X Pure a few months ago and it completely screwed up Google Voice my my wife and I. It was a pain, but I reversed the process and deactivated it. The benefits weren't worth losing Voice, for me at least.
    01-14-2016 08:43 AM
  7. pool_shark's Avatar
    Is there any benefit to using advanced calling? If I don't plan to use video calling why should I want to turn this on?

    Posted via the Android Central App
    If I'm not mistaken, without advanced calling being enabled you can't use the Internet and talk on the phone simultaneously.
    recDNA and droidman2177 like this.
    01-14-2016 09:17 AM
  8. Climb14er's Avatar
    If I'm not mistaken, without advanced calling being enabled you can't use the Internet and talk on the phone simultaneously.
    This is correct!

    In my conversations with the systems engineer from VZ here in Denver, VZ is working very hard to make Volte/HD Calling work better on their network with the phones that are coming out.

    There have been a lot of issues with Volte and RF/reception. According to the engineer, Volte currently is being used by only 4% of VZ's customer base. Mainly due to it being on newer phones only and others who have had the difficulty with Volte and reception.

    I for one had to disable Volte while VZ was trouble shooting the nearby tower and now that the 'problem' is mostly corrected, I've enabled Volte once again.
    01-14-2016 10:14 AM
  9. L0n3N1nja's Avatar
    Is there any benefit to using advanced calling? If I don't plan to use video calling why should I want to turn this on?

    Posted via the Android Central App
    With HD voice calls sound much cleaner, there is little to no distortion, as long as both phones have the feature.

    Basically improved call quality, but some markets don't have the best tower coverage and could lead to more dropped calls.

    Posted via the Android Central App
    01-14-2016 10:40 AM
  10. cane929's Avatar
    We have a Verizon home network extender and my Note 5 wouldn't connect to it until i disabled the advanced calling feature, just in case someone is having the same issue.
    01-14-2016 05:58 PM
  11. novice's Avatar
    Advanced call is incompatible with Verizon caller ID. I chose to opt for the ID over the ability to access the Internet during calls.

    Shouldn't have to make this choice.
    recDNA and droidman2177 like this.
    01-17-2016 09:07 PM
  12. dsquared2's Avatar
    Thank you so much! Just got the BlackBerry Priv and have been trying to figure out why it wouldn't connect to the Network Extender.
    03-04-2016 11:33 PM

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