1. AC Question's Avatar
    When I connect my Samsung Note 5 to my PC via the cable, it says there are no new pictures to import. When I go to My Computer and select my phone, there are no files showing up at all. No pictures, no music, no docs, etc., etc. I get a completely blank computer screen.

    I have tried it on two separate computers, rebooted both computers and the phone with no success.

    I have never had this issue on this device or any other android device previously, so I am lost.

    Thanks in advance for your help!
    01-16-2016 10:52 AM
  2. AlphaTango414's Avatar
    Make sure the screen is unlocked while it is connected to the pc. Also make sure it's connected to the PC as MTP and not charge only or other.
    01-16-2016 10:56 AM
  3. anon(632115)'s Avatar
    You need to connect as an MTP device. When connected to your pc down swipe the screen and make your connection.
    01-16-2016 10:56 AM

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