1. AC Question's Avatar
    My new Note 5 will not recognize my thumbprint. Had the phone for 3 weeks and this is the first time this has happened. Applying my thumb to the scanner/button the same way I normally do however now it is not working. How can I get into my phone at this point?
    02-04-2016 10:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Enter your backup password, which you were required to create when you first set up fingerprint unlock.
    02-04-2016 12:36 PM
  3. anon(153966)'s Avatar
    ...once you get into the device, via your backup password, I'd suggest, recreating your fingerprints. Also, do you have a case on the device now?
    If so, often, your finger angle is slightly different with a case. Just saying.
    B. Diddy likes this.
    02-04-2016 12:44 PM
  4. jhilla's Avatar
    I came from a 5S and I much prefer Apple's set up when the finger print scanner won't recognize your finger/thumb print it going straight to the PIN code. The backup password is annoying, why can't we have the options, this is Android!!!
    02-04-2016 01:22 PM

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