1. leonardp's Avatar
    When I write something in Action Memo using S Pen, I don't have the option 'link to action'. And, also when I use S Note i dont have the option to transform handwriting into text (even after I downloaded the Extension Pack). Could you please help me to fix this problem?
    02-10-2016 10:49 AM
  2. SpookDroid's Avatar
    Is your device Carrier Branded? It's the second time I've seen this week on users 'missing' the Transform option on S-Note and you're also missing Link to Action, but mine still has both (T-Mobile). Which version of S-Note do you have? Have you tried clearing cache for it?
    02-10-2016 11:10 AM
  3. leonardp's Avatar
    No, my phone is not carrier Branded. I tried deleting the cache for S Note, but its not resolved. The S Note version is 5.0.34. I can use the other features of S Pen, expect transforming handwriting and linking actions. I don't know if it is a problem with handwriting recognition or what
    02-10-2016 11:51 AM
  4. SpookDroid's Avatar
    I'm on the same version, but I can still see all options... But my phone is T-Mobile, so maybe Samsung screwed something up in their security update? My phone hasn't received any of those since it's carrier branded, but I know those are out for Factory Unlocked models.

    Has yours updated?
    02-10-2016 12:37 PM
  5. leonardp's Avatar
    I bought this phones Yesterday. I haven't updated anything yet. I'll have to go and ask the store where I bought this phone about this issue. I appreciate your assistance. Thnx lot
    02-10-2016 01:12 PM
  6. SpookDroid's Avatar
    If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.
    02-10-2016 01:15 PM
  7. Devin Doucet's Avatar
    This probably isn't the problem but may be worth a mention just in case, on mine I have to first circle the text with the lasso thing (dotted circle), then I have the option to convert to text
    SpookDroid and pool_shark like this.
    02-10-2016 04:07 PM
  8. leonardp's Avatar
    If you just bought it then I assume you still haven't set it up fully... you can try doing a factory reset and see if that clears the issue. This will wipe out all your data though, so be sure to back up anything that's in there now.
    I did a factory reset of my phone, but I still have the same problem...
    02-11-2016 03:52 AM
  9. leonardp's Avatar
    The problem this that even after I select handwriting I dont the option " Transform" Issues using Action Memo and S Note on Galaxy Note 5, can I get some help?-70a779ff-26e5-418c-acf7-083358ad8fea.jpg
    02-11-2016 05:01 AM
  10. SpookDroid's Avatar
    If you tap on the MORE menu, does anything come up? Long-pressing on the drawing? Anything on Properties?
    Laura Knotek likes this.
    02-11-2016 12:09 PM
  11. leonardp's Avatar
    Nothing. On properties is just layouts. Could it be that my phones is rooted and because of this the handwriting transformation in not working. When I tried to install My Knox, it said that My Knox could not be installed because a custom os i already installed in this device. I dont understand what this means, can it be that this phone is rooted? Is there a way to check this?
    02-13-2016 07:31 AM

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