1. Delirious D's Avatar
    i just restarted my phone
    when it powered on, i noticed the samsung pay logo in notification bar. i swipe down thinking its an update but its not. I go to the app and open from there and its acting like a brand new setup. it wouldn't even recognize my fingerprint. i had to type in a pin. Once in i noticed all my CC info is gone. i have no cards saved.. should i be worried?
    02-28-2016 11:41 PM
  2. cwbcpa's Avatar
    Same thing happened to me yesterday. Not sure what to think.
    02-29-2016 05:45 AM
  3. jeremyds45's Avatar
    Happened to me a few weeks ago too, hasn't happened since though, I just checked my app.

    And for those that don't know, if you have to reset or change your Samsung account password, all your cards will be deleted from Samsung Pay and you will have to add and go through the verification processes to put them back. (US Bank sucks in this regard as you have to call and answer a ton of personal questions... Bank of America was much easier with text verification and code)
    02-29-2016 06:43 AM
  4. Trees's Avatar
    Although I do not use Samsung Pay (Android Pay supports our card), I see a few updates pending in the Galaxy App store (SamsungPay US, and PayFrw US VZW). A few weeks ago I set Galaxy App store updates to manual. I would hope that an app update would not reset the card info.
    02-29-2016 06:50 AM
  5. Delirious D's Avatar
    Happened to me a few weeks ago too, hasn't happened since though, I just checked my app.

    And for those that don't know, if you have to reset or change your Samsung account password, all your cards will be deleted from Samsung Pay and you will have to add and go through the verification processes to put them back. (US Bank sucks in this regard as you have to call and answer a ton of personal questions... Bank of America was much easier with text verification and code)
    Good to know. But no password changes here. All i did was shut off my phone and turn it on again. Which i do every few days.
    02-29-2016 07:06 AM
  6. jeremyds45's Avatar
    Good to know. But no password changes here. All i did was shut off my phone and turn it on again. Which i do every few days.
    I agree that's a good idea
    02-29-2016 07:20 AM
  7. TwitchyPuppy's Avatar
    I agree that's a good idea
    But this 'issue' should not have occured in the first place.
    Delirious D likes this.
    02-29-2016 08:09 AM
  8. WeltyJoker's Avatar
    This happened to me as well not long ago.
    02-29-2016 12:00 PM
  9. nickdeck's Avatar
    Sounds buggy to me, and that alone would keep me from signing up for it in the first place.
    02-29-2016 12:10 PM
  10. Alan FL's Avatar
    It's wiped my info/card 3 or 4 times now, and I've had to reinstall each time.
    Really getting tired of this quirky app. May just start using my card like I used to if it happens again.
    Delirious D likes this.
    02-29-2016 04:09 PM
  11. Trees's Avatar
    Android Pay is working well for me, no issues so far. May be an option instead of Samsung Pay.
    03-01-2016 06:08 AM

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