1. AC Question's Avatar
    got the phone for a friend. she switch to a iphone now she doesn't remember the password for the email and im stuck with a note 5 and email lock, I factory reset it and nothing
    03-01-2016 02:48 PM
  2. dpham00's Avatar
    I would try to find a good hypnotherapist to help your friend remember the password.

    Or have your friend contact the carrier, some will do a warranty repair.

    Otherwise you are out of luck
    belodion likes this.
    03-03-2016 07:07 PM
  3. xocomaox's Avatar
    Are you trying to read her email?
    Devin Doucet likes this.
    03-03-2016 08:01 PM
  4. TabGuy's Avatar
    Are you trying to read her email?
    Probably not the case. If you do a factory reset on the Note 5 then you will only be able to log in with the gmail account that was first setup on the phone. Once logged in you can then say you're transferring ownership to another person. This is a result of California law passed last year that requires stolen phones to be rendered useless to a thief.
    03-04-2016 11:53 AM
  5. Devin Doucet's Avatar
    Probably not the case. If you do a factory reset on the Note 5 then you will only be able to log in with the gmail account that was first setup on the phone. Once logged in you can then say you're transferring ownership to another person. This is a result of California law passed last year that requires stolen phones to be rendered useless to a thief.
    Great info, I had no idea. So, is that only true in California then? I guess if your selling your phone you need to factory reset, then log in again and transfer ownership and then reset again?
    03-04-2016 11:57 AM
  6. xocomaox's Avatar
    Can't you just flash stock firmware back with Odin or some other tool? I would imagine this is what carriers do with trade-in's, etc.
    03-04-2016 12:33 PM

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