Two issues with my phone: Question on replacement

[HiMynameisMattyK]

Hello everyone, starting the other day, my Note 5 has been turning off and the battery goes to 0 even if it has 70% battery. When I plug it in to charge, it eventually turns on after a few minutes charging from 0% battery. After the 2nd time, I did a factory restore in hopes of fixing the issue. It seems now that it is still happening and I have no clue why. Also, fast charging never works the first time. Sometimes, I need to unplug and plug back in until it shows 1 hour until full charge. Most of the time, it says 3 hours until full charge which is completely wrong.

I am on the AT&T Next plan and I do not have insurance but surely, this would be covered under warranty, right?

Thank you for the help in advance,

 

[pinkvikchick]

I don't know about warranty stuff, I'd be dreading the amount of phone calls and holding music I'd have to deal with so I've always had insurance.

But I JUST now came across this article and thought of this post!

AT&T will give you a second chance at insuring your smartphone or tablet

 

[Charles Lee8]

Hello,

Even if you don't have a insurance on the phone with your carrier, you should still be able to send that defected phone for a brand new Note 5 to Samsung. Samsung's 1 year warranty should cover it. Also, make sure you register that current phone that you have on Samsung's website before sending the phone. Hope this helps.

 

[malnash52]

Change the charging cable for your phone

 

[brothamoveson]

As long as you have had your Note 5 for less than a year AT&T will replace just call tech support or warranty replacement. I have never had a problem with warranty replacements with them.

Diggin my Note 5 and Note 4.

 

[dpham00]

I would definitely get it replaced. Either through the Carrier or manufacturer