1. HiMynameisMattyK's Avatar
    Hello everyone, starting the other day, my Note 5 has been turning off and the battery goes to 0 even if it has 70% battery. When I plug it in to charge, it eventually turns on after a few minutes charging from 0% battery. After the 2nd time, I did a factory restore in hopes of fixing the issue. It seems now that it is still happening and I have no clue why. Also, fast charging never works the first time. Sometimes, I need to unplug and plug back in until it shows 1 hour until full charge. Most of the time, it says 3 hours until full charge which is completely wrong.

    I am on the AT&T Next plan and I do not have insurance but surely, this would be covered under warranty, right?

    Thank you for the help in advance,
    03-02-2016 01:44 PM
  2. pinkvikchick's Avatar
    I don't know about warranty stuff, I'd be dreading the amount of phone calls and holding music I'd have to deal with so I've always had insurance.

    But I JUST now came across this article and thought of this post!

    AT&T will give you a second chance at insuring your smartphone or tablet
    HiMynameisMattyK likes this.
    03-02-2016 03:09 PM
  3. Charles Lee8's Avatar

    Even if you don't have a insurance on the phone with your carrier, you should still be able to send that defected phone for a brand new Note 5 to Samsung. Samsung's 1 year warranty should cover it. Also, make sure you register that current phone that you have on Samsung's website before sending the phone. Hope this helps.
    03-02-2016 03:21 PM
  4. malnash52's Avatar
    Change the charging cable for your phone
    03-02-2016 06:20 PM
  5. brothamoveson's Avatar
    As long as you have had your Note 5 for less than a year AT&T will replace just call tech support or warranty replacement. I have never had a problem with warranty replacements with them.

    Diggin my Note 5 and Note 4.
    03-03-2016 01:06 AM
  6. dpham00's Avatar
    I would definitely get it replaced. Either through the Carrier or manufacturer
    03-03-2016 06:51 PM

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