1. AC Question's Avatar
    I bought this phone brand new 2months ago. Have not dropped it or downloaded anything that may cause this. Randomly my phone will suddenly come to a complete freeze. And depending on its battery life, it stays like that until it dies. Sometimes takes 9hours before it dies. Then I can plug it in, and it turns back on again. But then usually it will freeze again. It has occurred a lot and now Im becoming extremely frustrated as I use it for work also. Sometimes it will go a week with no issues. Then all of a sudden it freezes everyday.
    03-06-2016 10:39 AM
  2. Brando224's Avatar
    Hey there,

    I would suggest to give this phone I good old factory reset. If this does not work then I would suggest taking this phone back to your mobile provider you bought the note 5 from. They should offer to send it back to Samsung so they can take a look at it and repair it. Can't guarantee that your mobile provider will offer that but that's what mine did to my Nexus 5.

    Posted via the Android Central App
    03-06-2016 01:32 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Before the factory reset, try Safe Mode, which can tell you if the problem is due to a 3rd party app you installed: https://support.t-mobile.com/docs/DOC-23216
    03-06-2016 01:49 PM
  4. Brando224's Avatar
    Good idea.

    Posted via the Android Central App
    B. Diddy likes this.
    03-06-2016 01:49 PM

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