1. Charles Lee8's Avatar
    Hello,

    I downloaded the new Marshmallow update for my Note 5 (Verizon) like a week ago.
    Kindle has a new 4.21 update and for some reason, every time I tried updating to the new version..I would get a error message saying "Amazon Kindle" can't be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -505). I tried all the trouble shooting that they suggested and even did a factory reset on the phone...I would still end up with the same error msg. I know it's not my phone because I even did a factory reset on it. Is this a Kindle bug with the new Marshmallow update? Anybody else experiencing this issue? Any help would be much appreciated.
    03-09-2016 10:34 PM
  2. Laura Knotek's Avatar
    Did your credit card expire? http://forums.androidcentral.com/lg-...ogle-play.html
    03-09-2016 11:22 PM
  3. Devin Doucet's Avatar
    Hello,

    I downloaded the new Marshmallow update for my Note 5 (Verizon) like a week ago.
    Kindle has a new 4.21 update and for some reason, every time I tried updating to the new version..I would get a error message saying "Amazon Kindle" can't be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -505). I tried all the trouble shooting that they suggested and even did a factory reset on the phone...I would still end up with the same error msg. I know it's not my phone because I even did a factory reset on it. Is this a Kindle bug with the new Marshmallow update? Anybody else experiencing this issue? Any help would be much appreciated.
    Which kindle app? I just updated kindle for Samsung through galaxy apps, worked fine. Haven't checked the other one yet
    03-09-2016 11:26 PM
  4. Devin Doucet's Avatar
    Just checked, both are updated.
    03-09-2016 11:29 PM
  5. Charles Lee8's Avatar
    Nope, all my cards are updated. Still not working =(
    03-10-2016 12:13 AM
  6. Charles Lee8's Avatar
    I'm using Amazon Kindle
    03-10-2016 12:23 AM
  7. homestead's Avatar
    Had the same problem for the first couple of days with both Amazon Kindle & Music after the MM upgrade with factory reset. I disabled and reactivated each in the application manager. The next Play Store updates to both apps then worked without any problems. I believe that the deactivations removed all previous app updates. In any case, I now have current versions of both.
    Laura Knotek likes this.
    03-10-2016 01:05 AM
  8. jmj227's Avatar
    I'm having the same issue with Amazon Music and Kindle since upgrade to MM. I've done a full factory reset and the issue persists. I disabled the apps, then enabled them and they still won't accept the update.
    03-10-2016 08:25 AM
  9. Devin Doucet's Avatar
    I'm using Amazon Kindle
    Hopefully you get this figured out. When you do, just thought I'd let you know in case you don't already but the Kindle for Samsung offers a different selection of free books every month than the regular one does. So you can get two free books a month by using both
    debdroid1a likes this.
    03-10-2016 09:10 AM
  10. bigredgonzo's Avatar
    I had the same problem with the Kindle app. I then tried opening it and signing in. After running it one time, it updated fine.

    BigRedGonzo
    03-10-2016 09:35 AM
  11. DenverRalphy's Avatar
    I've had this happen before. I fixed it by going into the application manager, find the app in question (Kindle in your case), then Clear Cache, Clear Data, then retry the update. If that doesn't work, then repeat the process, but instead of updating, uninstall the app altogether, then reinstall it fresh.
    03-10-2016 10:14 AM
  12. gozirra's Avatar
    I'm having the same issue with Amazon Shopping - all my other apps update fine. A quick Google search shows this is a pretty common thing with Amazon, they blame Google but then a few days later a push comes through that fixes it.
    03-10-2016 10:36 AM
  13. pteezay's Avatar
    Everyone experiencing issues with Amazon apps needs to try updating the Audible app first, the others will update thereafter. If you are like me and disabled it, re-enable, update, update other Amazon apps, then disable Audible again. Fixed my problems, hopefully it'll solve yours too!
    MP_X86 and gozirra like this.
    03-10-2016 11:35 AM
  14. MP_X86's Avatar
    Everyone experiencing issues with Amazon apps needs to try updating the Audible app first, the others will update thereafter. If you are like me and disabled it, re-enable, update, update other Amazon apps, then disable Audible again. Fixed my problems, hopefully it'll solve yours too!
    This worked for me! Very strange...but thanks!
    03-10-2016 02:36 PM
  15. prubin's Avatar
    The audible trick worked for me too.
    03-10-2016 04:09 PM
  16. beh's Avatar
    I'm having the same issue with Amazon Music and Kindle since upgrade to MM. I've done a full factory reset and the issue persists. I disabled the apps, then enabled them and they still won't accept the update.
    To get the update to take for Amazon Music you must have Audiobooks from Audible installed and updated first. Then Amazon Music will update and work.
    With Audiobooks from Audible installed I also had no issues updating the Samsung pre-installed Kindle Reader and it works fine.
    I learned of this from here: http://forums.androidcentral.com/sam...505-error.html
    pteezay likes this.
    03-12-2016 05:48 PM
  17. Nita8's Avatar
    Thanks pteezay! I've had this problem for weeks now, and it never occurred to me that Kindle would be held up by Audible. I had disabled it like I do most of the programs I have no use for. I download all my audiobooks from the library. I don't pay for them...

    Much appreciated!
    05-22-2016 10:45 AM
  18. Astralglide's Avatar
    This worked like a charm. Make sure you update Audible first like the OP Said
    Everyone experiencing issues with Amazon apps needs to try updating the Audible app first, the others will update thereafter. If you are like me and disabled it, re-enable, update, update other Amazon apps, then disable Audible again. Fixed my problems, hopefully it'll solve yours too!
    09-14-2016 12:41 PM
  19. Rudy-Anne Marshall's Avatar
    Wow! This worked. Thanks a lot
    11-15-2016 03:46 AM

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