03-06-2018 05:39 AM
94 123 ...
tools
  1. nicrom72's Avatar
    Air command no longer works when I take the s pen out. If I go into settings, air command is greyed out and won't let me turn it on. Any suggestions ?
    Thanks

    Posted via the Android Central App
    03-12-2016 11:29 AM
  2. beh's Avatar
    On my Verizon Note 5 when I pull out the S pen when the phone is open I get the air command screen. If I click on the Setting Gear in the lower left of the screen I get the Air Command menu which shows two options, Shortcuts and Floating icon. if I then click on Shortcuts I get the screen to add and change the short cuts on the air command screen.
    03-12-2016 05:35 PM
  3. nicrom72's Avatar
    My issue is, I don't get Air Command at all

    Posted via the Android Central App
    03-12-2016 10:13 PM
  4. Trees's Avatar
    Suggesting in the event the following hasn't been tried.

    Settings\S Pen\Pen detachment\Detachment options has choices for "Air command", "Action memo", or "None".

    Maybe somehow "None" was set?
    iFikoo likes this.
    03-13-2016 09:44 AM
  5. Devin Doucet's Avatar
    Suggesting in the event the following hasn't been tried.

    Settings\S Pen\Pen detachment\Detachment options has choices for "Air command", "Action memo", or "None".

    Maybe somehow "None" was set?
    I have mine set to none and can still access air command in settings and it still appears when the Spen is close to screen and button pushed. Sorry, cannot figure out what the problem could be. I looked through all the settings and couldn't find anything that could cause that.
    Trees likes this.
    03-13-2016 10:06 AM
  6. Ruben Ocasio's Avatar
    I have mine set to none and can still access air command in settings and it still appears when the Spen is close to screen and button pushed. Sorry, cannot figure out what the problem could be. I looked through all the settings and couldn't find anything that could cause that.
    Did you try a factory reset, might fix your issue.
    Geezer Squid likes this.
    03-13-2016 11:36 AM
  7. Tonya Yarbrough-White's Avatar
    I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!
    03-15-2016 02:27 PM
  8. ranajit saha's Avatar
    I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!
    Is there any way to get it back without factory reset? I am having the same problem of greying out the air command option. Is it the same for all note 5 or is it only for some specific handsets?

    Posted via the Android Central App
    03-22-2016 11:23 AM
  9. Sunil Hoon's Avatar
    Same here. Got marshmallow updates yesterday. Galaxy note 5. No Air command! Lost without it
    03-22-2016 11:33 PM
  10. Sunil Hoon's Avatar
    Ranajit, any solution? Note5. Desperate.
    03-22-2016 11:37 PM
  11. Trees's Avatar
    Sounds like on certain Note 5 models\TouchWiz builds that the issue occurs. Recommend contacting Samsung Support if this happens as it could be a bug as Tonya suggests above.
    03-23-2016 06:22 AM
  12. badgerfrisch's Avatar
    I had the exact same problem. Greyed out.. did a factory reset and was good for maybe two days and I'm back to it being greyed out. Hopefully a fix is coming. Also, if I use iheart radio, the note 5 will reboot within 10 minutes, now using tunein until it's fixed. Odd!
    Just noticed the Air Command issue as well. Hadn't done a factory reset yet but that is next. Have /had the same iHeartRadio issue but after communicating with them (they also have a beta version working on it) by turning off Bluetooth it doesn't seem to restart the phone.

    Posted via the Android Central App
    03-25-2016 03:32 PM
  13. jmy7213's Avatar
    I have the Sprint version of the Note 5. The only thing I did was install update, update Google Play Services, then update all the apps. Closed everything, turned phone off, cleared cache partition and reboot. Everything works on Air Command on mine.



    Even long screen captures

    Trees and debdroid1a like this.
    03-25-2016 04:33 PM
  14. badgerfrisch's Avatar
    Well I broke down and did the factory reset and so far Air Command is back. I haven't tried out iHeartRadio yet to see if it still has the shutdown issue.

    Posted via the Android Central App
    03-27-2016 12:02 PM
  15. Sunil Hoon's Avatar
    Well I broke down and did the factory reset and so far Air Command is back. I haven't tried out iHeartRadio yet to see if it still has the shutdown issue.

    Posted via the Android Central App
    Badgerfrisch. Could you help me out here ?
    1. After factory reset, it goes back to Android v5?
    2. You have to re install all apps and data?
    Thanks
    03-27-2016 09:22 PM
  16. Sunil Hoon's Avatar
    Spoke to Samsung support. they said it's a bug. They're working on a fix. Couldn't give a time frame. Just now, Samsung service center person landed up. Said, no patch as yet. He'll have to take my phone and replace the motherboard. Let's see. Will keep you'll informed.
    03-28-2016 02:42 AM
  17. Trees's Avatar
    Spoke to Samsung support. they said it's a bug. They're working on a fix. Couldn't give a time frame. Just now, Samsung service center person landed up. Said, no patch as yet. He'll have to take my phone and replace the motherboard. Let's see. Will keep you'll informed.
    Sounds like something else may be wrong with your phone. If the grayed out Air Command is apparently a software problem, not sure how replacing the motherboard will solve that. Did the Samsung Service Center person give more details on why the hardware needs to be replaced?
    03-28-2016 05:55 AM
  18. Sunil Hoon's Avatar
    Motherboard problem with certain Samsung note 5 phones. Not a software problem. Unlike what the Samsung support staff on phone told me. Anyway, I've sent the phone back with the service center people. Should get it back 3/4 days.
    03-28-2016 08:07 AM
  19. Trees's Avatar
    Motherboard problem with certain Samsung note 5 phones. Not a software problem. Unlike what the Samsung support staff on phone told me. Anyway, I've sent the phone back with the service center people. Should get it back 3/4 days.
    Hope that the issues are fixed when you get the phone back.
    03-29-2016 06:08 AM
  20. kavosh's Avatar
    I have same problem with galaxy note 5 marshmallow
    Please tell me if I factory reset my android version restore to 5 or 6?
    And If I wipe partition my apps and data will lost?
    Samsung new updates may fix this bug or not? If fix that bug we have waiting for official update
    03-30-2016 12:39 AM
  21. badgerfrisch's Avatar
    A factory reset will keep it on Android 6.0.1 (or whatever the number actually was). I had this issue (and with IHeartRadio forcing the phone to restart) and the factory reset solved those issues.

    Posted via the Android Central App
    03-30-2016 07:37 AM
  22. iFikoo's Avatar
    u r great am really thankful of what u told me to do and it works really thanksssssss
    04-10-2016 04:45 AM
  23. iFikoo's Avatar
    Suggesting in the event the following hasn't been tried.

    Settings\S Pen\Pen detachment\Detachment options has choices for "Air command", "Action memo", or "None".

    Maybe somehow "None" was set?


    Really thank uuuuuuu it works u r genius Trees
    Trees likes this.
    04-10-2016 04:48 AM
  24. Flip Sy's Avatar
    Found a solution!

    - remove s pen

    go to
    Accessibility
    Dexterity and Interaction
    Universal Switch (turn it on then select add switch)
    Select Accessories then hover the s pen and click the button.

    Works like a charm for me.
    04-14-2016 01:25 PM
  25. 392ujj's Avatar
    Found a solution!

    - remove s pen

    go to
    Accessibility
    Dexterity and Interaction
    Universal Switch (turn it on then select add switch)
    Select Accessories then hover the s pen and click the button.

    Works like a charm for me.
    It doesn't work on mine. I also have this problem that when I try to open my messages it always says that "Unfortunately messages had stop" something like that. Please really need help only got my phone for like 1 week😭😭😭
    kourteous3 likes this.
    04-15-2016 06:13 PM
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