1. Tiffany Richards's Avatar
    I was charging my Galaxy Note 5 when suddenly I couldn't access it anymore. The lock screen wouldn't recognize my fingerprint. When it went into emergency mode, the pin I use for it didn't work either. Then when that didn't work, the email password doesn't work at all. I don't know what to do and I really don't want to have to factory reset my phone. Please help! Thanks!
    03-14-2016 11:08 PM
  2. Inquisitive1's Avatar
    Did you try turning it off then back on??

    Posted via the Android Central App
    03-14-2016 11:35 PM
  3. JohnnytheK's Avatar
    I kept entering the password several times and Google asked me my security questions and allowed me to re-enter my pass word. I'm not sure how many times I entered it, but it was a bunch. Good luck. F-ing finger print scanner!
    03-15-2016 02:52 PM

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