1. Kevin Mehdinia's Avatar
    So I recently updated my Note 5 to marshmellow, and when I saw the on restart password, I thought "Cool." So I set a password I needed to enter. A PASSWORD. not a pin. A few days later, after restarting my phone, BAM. "Enter pin instead of using fingerprints after restarting to protect fingerprints. Then it showed me a pin. I CANNOT UNLOCK IT. I have never set a pin on my note 5, and I tried what I usually tried. But no. It stays locked. I used Android Device Manager but it is still locked, with android device manager giving an error. HELP!
    03-28-2016 06:35 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you set up your fingerprint unlock, did you have to select a backup password or backup PIN? Is that different from the "on restart" password that you're referring to?
    03-28-2016 02:38 PM

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