1. sarfaraz2015's Avatar
    I have a samsung note5 and i have activated finger print lock , so my hand was dirty n i have tried to open the lock several time n now it is showing finger print lock backup password .. So what i have to do now please suggest .
    03-28-2016 07:46 AM
  2. SpookDroid's Avatar
    When you set up your fingerprint lock it asked you to set up a backup password as well; that's the one it's asking for. Should you have forgotten it, the only way to get back into your phone is to log into either Samsung's FindMyMobile site or to the Device Manager in Google Play with the right Samsung/Google account set up in your phone (and as long as you didn't disable remote management for each service in your phone) and select the UNLOCK option. That way you can re-set up your fingerprint/password (but to do so, you will need the same fingerprint/password first).

    Also, if your finger was dirty, the phone reverts to backup password after a number of failed fingerprint unlock attempts. I believe it takes 30 seconds before you can try again with fingerprint.
    03-28-2016 08:46 AM

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