1. regulardroidguy's Avatar
    I have a Note 5 on Sprint. Since Tuesday, 4/5 when I accepted the latest update, the various accounts on my phone will not sync properly. If I am on wifi, they will not sync at all. When I am not on wifi, they have to be manually synced. I have been through tech support with Sprint with no fix. PRL and Profile have been updated. Accounts and apps have been uninstalled and reinstalled. Is anyone else hearing of this problem and know how to fix it?
    04-13-2016 08:47 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried a cache clear in Settings>Storage>cached data, yet?
    04-13-2016 08:56 AM
  3. regulardroidguy's Avatar
    Yes, I have cleared my cache data.
    04-13-2016 03:40 PM
  4. Golfdriver97's Avatar
    Did Sprint have you do a factory reset?
    04-13-2016 03:45 PM
  5. gozirra's Avatar
    Try shutting off IPV6 in your router. No seriously, do it. I had the same problem with my (Verizon) Note 5 after the Marshmallow update. Obviously that won't fix the issue on cellular, but I bet it does fix it on WiFi. My symptoms were:

    No auto sync
    Manual syncs would fail almost every time
    Google Play Store would load but updates would just sit there saying "downloading" and never start
    Same thing with Amazon Apps
    Gmail wouldn't download emails
    Multiplayer games would run but anything dealing with other players would just sit and spin

    Hope this helps.
    04-13-2016 07:56 PM

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