1. Misszell's Avatar
    Ever since the Marshmallow update my phone will just restart itself when I'm in the middle of something, which I don't recall it ever doing before the update. Is this happening to anyone else?
    sardar615 likes this.
    04-19-2016 10:58 AM
  2. H3aTeRzz's Avatar
    Hi Misszell!

    You are not along with issues after this update. Please try the below fixes, hopefully option 1 works for you.

    1. Enter Recover Mode and Wipe Cache Partition. No data loss will occur all settings are safe.
    2. Full Factory Reset THIS WILL DELETE ALL DATA, AS NEW PHONE. Be sure to back up all your important stuff before doing this one.

    Hope this helps! Please let us know how this worked for you!

    Chris
    04-19-2016 11:27 AM
  3. Misszell's Avatar
    Thanks!
    04-19-2016 07:41 PM
  4. Misszell's Avatar
    Also....how exacty to i wipe cache in safe mode?
    04-19-2016 07:42 PM
  5. Trees's Avatar
    I have seen a few posts mentioning iHeartRadio as a potential source for random restarts.
    sardar615 likes this.
    04-20-2016 06:13 AM
  6. H3aTeRzz's Avatar
    Hi Misszell

    Not knowing what phone you have. Simply use the web to search for, "how to wipe cache partition on (your phone here). You should be able to find the how-to.

    "most times".....you just hold the, VOLUME UP, HOME AND SLEEP/WAKE BUTTON simultaneously, till you see the the phone's green android guy, and it will say something to the affect that the phone is installing update (its not)...then it'll go into recovery screen, where you'll use the volume and and down keys to select the, "wipe cache partition" option, the select reboot.

    Hope this helps!

    Chris
    04-20-2016 03:22 PM
  7. Misszell's Avatar
    Thanks....I have a Note 5...I'll check it out.
    H3aTeRzz likes this.
    04-20-2016 09:53 PM
  8. iHeartRadio's Avatar
    If you're using iHeartRadio try updating to our beta version which you can find at iHeartRadio.com/AndroidBeta.
    05-02-2016 03:11 PM
  9. Kendahl Titcomb's Avatar
    I had the same problem on my mother in law's phone and after clearing the cache partition, her phone worked great and had no problems.

    Posted via the Android Central App
    05-02-2016 05:23 PM
  10. steveewatson's Avatar
    Does iHeartradio stop loading, or keeps stopping on you, or freezing up? If your memory is full DO NOT UNINSTALL! Your phone might force you to clear other apps before allowing you to reinstall, and that process is mostly unnecessary anyway. Simply go to your SETTINGS app, then go to APPS within SETTINGS, click the iHeartradio icon and clear the iHeartradio CACHE and FORCE STOP. You should not have to clear out your iHeartradio data unless this does not work. After CLEARING YOUR CACHE and FORCE STOPPING, then restart your phone. Open the app and sign back up. Your original data settings will still be there unless you have cleared out your data.
    10-24-2016 10:56 AM

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