1. total_lost's Avatar
    I think my phone automatically was restarted due to my daughter (she is 4) trying to unlock it too many times with her fingerprint. I believe that it has reverted back to the factory setting however when I try to restart the phone it will not allow me to get further than the verify your account via google setting. When I get to this step it states "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." It gives me a place to enter my e-mail and then to enter my password which are both correct however I cannot move forward the steps are just repeated no matter what I enter. I am getting messages from google indicating that the Galaxy phone has access the account but the actual phone is not registering that access. Any help is MUCH appreciated as I have no working phone at the moment.
    04-20-2016 10:30 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. I think in this case, Android device manager might be helpful. You can log into a pc, and you can have the option to lock and reset the password.
    04-20-2016 11:18 PM

Similar Threads

  1. Replies: 3
    Last Post: 05-11-2016, 05:26 PM
  2. Why did my phone just do the weirdest thing?
    By brookspev in forum Ask a Question
    Replies: 1
    Last Post: 04-21-2016, 04:35 AM
  3. Where to go to remove AT&T lock on Galaxy Tab S 8.4?
    By eastrader in forum General Help and How To
    Replies: 1
    Last Post: 04-21-2016, 12:42 AM
  4. Replies: 1
    Last Post: 04-20-2016, 10:11 PM
  5. Replies: 0
    Last Post: 04-20-2016, 09:47 PM