1. romel0721's Avatar
    I have the unlock code for my Note 5, but when I put an unsupported sim in (Virgin Mobile, the phone is from Rogers) it doesn't
    prompt me to enter the unlock code. I tried restarting the phone with the unsupported sim in with no luck. Please advise.
    04-22-2016 08:47 AM
  2. B. Diddy's Avatar
    Welcome back! Is Virgin Mobile Canada still primarily CDMA? If so, that might explain the incompatibility--the Rogers Note5 doesn't have a CDMA radio.
    04-22-2016 02:50 PM
  3. romel0721's Avatar
    Virgin Mobile Canada is no longer primarily CDMA, they basically run the same way Bell does here. They are like how Fido is to Rogers.
    04-23-2016 06:45 AM
  4. B. Diddy's Avatar
    Did you get the unlock code from Rogers themselves, or from a 3rd party? If it was from Rogers, have you spoken with them to see why it won't work?
    H3aTeRzz likes this.
    04-23-2016 06:03 PM

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