1. owensch1's Avatar
    I got locked out of my phone and had to do a reset. Now to make sure that never happens again, I'm trying to locate the Remote Controls so I can use Samsung find my mobile. I can't find it in the security settings. Did it get removed??
    05-14-2016 10:35 AM
  2. onlysamsung6's Avatar
    Go to "Settings > Lock screen and security > find my mobile > type samsung account password > turn on remote controls.
    Then if you forget it go to https://findmymobile.samsung.com then click find sign it then find the option to unlock it will remove you current Lock screen option and just make it a swipe to unlock then you can reset it to what it was.
    I hope I helped
    05-14-2016 08:39 PM
  3. owensch1's Avatar
    The thing is, is that I don't see the find my mobile option. Are you using a note 5, Verizon, with marshmallow?
    05-14-2016 09:32 PM

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