1. H3aTeRzz's Avatar
    Finally sending it in samsung for repair. Bluetooth was intermittent, now completely nonworking. Whatever will I do without it :-( This note 4 will have to do!
    05-16-2016 06:39 PM
  2. Trees's Avatar
    Maybe it will come back with Marshmallow? Your case sounds like a good reason to keep the previous Note version, or another Android device as a backup.
    H3aTeRzz likes this.
    05-17-2016 06:22 AM
  3. H3aTeRzz's Avatar
    Well i've read that some, to whom received the update to MM, it did fix it. But I can't wait that long :-D As it looks like AT&T will take there time with this one.
    05-17-2016 06:45 AM
  4. H3aTeRzz's Avatar
    Here's the messages from the tech. Looks like they replaced the mother board....yayy!!

    *05/20/2016//16:45:59//0001773863//Web Chat//ASC*
    5/20/2016 3:44 PM-Esayas Faris: The unit has left the technician. SOLUTION: Replaced PBA - Replaced Component
    *05/20/2016//16:44:12//0001773863//Web Chat//ASC*
    5/20/2016 3:44 PM-Esayas Faris: The Unit did not pass Quality Assurance Check.
    *05/20/2016//16:14:47//0001773863//Web Chat//ASC*
    5/20/2016 3:14 PM-Esayas Faris: The unit has left the technician. SOLUTION: Replaced PBA
    *05/20/2016//10:15:49//0001773863//Web Chat//ASC*
    5/20/2016 9:14 AM-Alex Jimenez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
    *05/20/2016//10:15:49//0001773863//Web Chat//ASC*
    5/20/2016 9:14 AM-Alex Jimenez: Accessory: Sim Card tray

    Love me some Samsung!!
    05-20-2016 05:21 PM
  5. jmj227's Avatar
    I had the same problem. Bought my N5 in August 2015 and bluetooth range was always terrible. It would tell me "out of range" if I put the phone in my pocket and had my bluetooth headphones on. I never had any issues pairing it with bluetooth devices. I hoped the MM update would fix it but it didn't. I sent it in to Samsung and they replaced the motherboard. It took them 2 weeks to get it back to me. But now it works great. No problems. I was about to give up on the note if they couldn't fix it as I use bluetooth all the time.
    05-21-2016 07:02 AM

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